Apprentice First Line Support Engineer

3 weeks ago

Bishop's Stortford, United Kingdom The ITP Full time
Job Description

The Opportunity


Our client is recruiting for an Apprentice First Line Support Engineer to join their team in Bishops Stortford, Essex. 

Our Level 3 Information Communication Technician (Support) apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

The Company


Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, our client now requires an engineer to join their Support & Services team.

Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. 

“We’ve been massively successful with apprentices over the past years. We’ve successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full-time employees following their training We pride ourselves on creating an environment which supports the development of young IT professionals”.


The Position

Job Title:

Apprentice First Line Support Engineer

 

Apprenticeship Course:

Level 3 Information Communication Technician - Support

Apprenticeship Duration:

15-18 Months + EPA

Location:

Bishops Stortford, Essex

Working Hours:

Monday-Friday, 9am-5pm

Salary:

£18,000 per annum

 

 

Role and Responsibilities


You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.


Desired Qualities, Skills and Knowledge:
  • Strong communication skills / Excellent telephone manner.
  • Knowledge of Windows OS and Microsoft Office packages.
  • Ability to think on your feet and solve any complex issues with empathy.
  • Keen to learn.
  • Desire to gain further industry recognised qualifications (With assistance from the employer).

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.


If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy.  By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Requirements


Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

Benefits
  • Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.
  • Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.
  • Full Private Medical insurance for all employees.
  • Regular staff socials.
  • Kitted out staff room for breaks – Pool table, chilled drinks fridge.
  • Holiday loyalty program – Increased holiday allowance for long standing staff members.
  •  Free parking.



Requirements
Desired Qualities, Skills and Knowledge: Excellent problem-solving skills. Excellent customer service skills. Excellent written and verbal communication skills. A desire to exceed customer expectations. The ability to communicate complex, sometimes technical issues/ideas clearly. Self-motivated. Confidence to investigate problems & overcome obstructions Problem-solving skills. Excellent interpersonal skills and diplomacy are essential. The ability to work under pressure in time critical situations.

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