IT Support Engineer
3 weeks ago
**Support Engineer, Bishops Stortford, £27k - Full-Time, Permanent**
Support Engineer, Bishops Stortford, £27k - Full-Time, Permanent
YOU **MUST**HOLD A CLEAN DRIVING LICENSE & HAVE YOUR OWN CAR
We're recruiting for an experienced 1st/2nd line IT Support Engineer to join our growing team near Bishops Stortford.
The main office is an ultra modern converted barn in the countryside, creating a cozy and warm office environment, making every day in the office relaxing. They also offer a comprehensive private health care plan, amply training and development opportunitiesand regular social events among many other perks.
You'll be providing 1st and 2nd line IT Support to a large range of clients, both remotely and on-site when needed.
Your day to day duties would include:
- Provide 1st and 2nd line support to our clients by resolving IT issues primarily using remote control technologies and where necessary with a site visit.
- Ensure that our Support Charter is followed and implemented at all times.
- Document the resolution of IT support issues within the client’s documentation file (where appropriate) and on our internal knowledge base (where appropriate).
- Develop client documentation so that it is accurately maintained and can be used to assist in supporting the client. This should include developing Standard Operating Procedures (SOPs) such as a new user process, leaver process and PC build guide.
- Perform regular checks of our client’s IT infrastructures to ensure their systems are proactively managed therefore preventing problems before they occur.
- And more as the role requires
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