Administration Assistant/Receptionist

4 weeks ago


Ripley, United Kingdom Jessop Medical Practice Full time

Job summary

Jessop Medical Practice is seeking to recruit a highly motivated, enthusiastic professional administration assistant to join our practice team. We are a large friendly training practice with modern purpose built premises.

The successful applicant will have a good standard of general education, be computer literate, organised and with excellent communication skills. Previous experience in an administrative environment preferred. The post is for 30 hours per week.

Main duties of the job

Main duties of the role will involve managing the practice long term condition review process to ensure patients are invited for their review within a specified time period. The successful candidate will be responsible for running reports, generating recall letters/text invites and ensuring long term conditions are coded correctly within the clinical system.

You will also be responsible for any other admin duties as requested.

About us

We offer a full range of primary health care services. Our aim is to provide friendly, personal and effective health care. We endeavour to treat all our patients fairly to meet their needs in an appropriate way and as promptly as possible.

We work from two sites four miles apart, and care for over 17,000 patients.

Please note this vacancy may close early if a high volume of applications are received.

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: ADMINISTRATION ASSISTANT

ACCOUNTABLE TO: PRACTICE MANAGER & PARTNERS

REPORTING TO: PRACTICE MANAGER & ASSISTANT MANAGER

HOURS: PART TIME - 30 HOURS

Job Summary:

The administrative function is an important part of the Practice team.

The main responsibilities of the role is to manage the practice long term condition recall system which involves generating reports and sending out invites to patients via letter or text message.

Ensuring the clinical system is coded correctly.

Working closely with the practice QI and Project lead.

Participating in the monthly QOF meetings

Liaising with clinicians and other team members regarding patient recalls.

Other administrative duties as required.

The post holder should have the ability to communicate confidently and effectively with patients, doctors, colleagues and other agencies.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attending & contributing to practice meetings

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Person Specification

Qualifications

Essential

Good standard level of general education- including Maths and English IT Skills General Practice/NHS Customer Care. Ability to work on own initiative.

Desirable

Knowledge of SystmOne

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