Waiting List Administrator

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

This is an exciting opportunity to join the Renal Vascular Access waiting list team.

We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.

The post holder will manage the Vascular Access and the Renal General surgery waiting list. We have consultants and surgeons that you will converse with on a daily basis,

The successful candidate will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the service and is required to work in close liaison with all NHS colleagues, patients and the general public.

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, Medway PAS/Blue Spier

If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.

Main duties of the job

Ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy

Book Vascular Access pre-operative assessment , Consultant clinic and Duplex scan appointments using the hospital IT systems.

Book HDU/ITU/PICU beds are required following correct protocol

Updating patient information to aid booking process

Provide appropriate confirmation letter to patient, along with any relevant supporting information.

Ensure all relevant patient information is recorded on the Trust's IT systems and updated accordingly in line with Trust Access Policy and Procedures.

Amend patient information and admission requirements in line with pre-operative assessment information/findings.

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.

Participate in team, professional and personal development activities.

Undertake any other duties which may be reasonably required.

About us

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.

Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.

Booking surgery dates with patients via telephone and letter.

Providing feedback on patients to the Management team including information on the current status, delays and actions required.

Attending theatre scheduling and patient tracking meeting.

Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.

Escalate problems which might result in significant delays and breaching the 18 Week RTT target.

Be able to apply the Patient Access Policy to ensure patients are contacted appropriately.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.

To support the Waiting List Co-ordinator's and deputise as appropriate and needed.

Share responsibility with line manager for own personal development.

Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision.

Person Specification

Training & Qualifications

Essential

5 GCSE or equivalent standard in Maths/English NVQ Level 2/3 Business Admin, Good command of the English language - both written and spoken

Desirable

Experience of hospital systems

Experience

Essential

Recent NHS experience

Desirable

Experience of waiting list management 18 week RTT knowledge

Communication and relationship skills

Essential

Willing and able to work as part of team Ability to prioritise workload and use own initiative Ability to communicate verbally in a clear and effective way, both face to face and on the telephone

Analytical and Judgement

Essential

Able to use judgment to make decision in order to solve problems/ enquires, escalating as appropriate to the waiting list coordinator

Planning and Organisation skills

Essential

Demonstrates an ability to organise own work schedule and manages time effectively

Other

Essential

Remains calm and cooperative under pressure, or in difficult and uncertain situations Must be able to concentrate for long periods of time, whilst constantly interrupted by telephone calls and face to face enquiries

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