Medical Receptionist

Job summary

We are looking for a medical receptionist to join our friendly reception team. The role will involve a variety of reception and administrative work.

We are a very busy GP practice using EMIS clinical system and Ask My GP for appointment requests.

Hours are 37 over 5 days between our core hours of and The practice will be flexible with the hours for the ideal candidate. The candidate must be flexible with working hours to cover holidays/sickness when required.

Main duties of the job

The successful candidate needs to have excellent communications and listening skills. The role includes the following:

Dealing with face to face and telephone requests for appointments, visits, and telephone consultations and signposting patients to the appropriate health care professionals.

Computer data entry and processing information in accordance with practice procedures.

Booking hospital appointments using the e-referral system.

Dealing with emails, incoming and sending.

Duties are extremely varied according to the workload at any time and the candidate will be trained to carry out a variety of administrative duties.

About us

We are a 4 partner GP practice serving approximately 8000 patients in Hindley, Wigan. We have 1 ANP and 3 Practice Nurses. Our administrative team consists of a Practice Manager, a Deputy Practice Manager and a number of receptionists. We are a training practice, therefore, we have trainee GP's at the practice on a regular basis. We are part of Hindley PCN and have physiotherapist, GP Assistants, Care Co-Ordinator's and Mental Health Workers working at the practice.

Job description

Job responsibilities

Job Title : Receptionist/Administrator

Report to : Practice Manager

Hours : 37 (can be flexible)

Job Summary :

Offer general assistance to the team and give a positive friendly image to patients and other health care professionals with in person or on the telephone in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist with the smooth running of the practice with clerical support to clinical staff and other members of the team.

Person Specification

Qualifications

Essential

A good general education to GCSE level or equivalent or receptionist working experience. A good standard of grammar and spelling in the English language.

Experience

Essential

Experience of dealing with the general public, preferably in a customer service role. Experience of using computers with good keyboard skills. Good effective communications skills with a wide range of individuals. The ability to work positively as a member of a busy team. Be able to show understanding, care and assertiveness when appropriate.

Desirable

Experience of working in a healthcare setting. Experience of EMIS web clinical system.

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