Field Service Supervisor

3 weeks ago

Tyrone, United Kingdom Telestack Full time
Job Description

As a customer-centric business we are seeking only the best to support our Dealers and Customers. Reporting to the Product Support Manager, you will be working within a skilled team. This exciting role will mainly involve supervising our service team with travel to various customer locations globally for installation, commissioning and training of our products into the likes of ports, mines, quarries and many other sectors. 

About The Role

Key duties and responsibilities 

  • Supervise field service duties including installations, training, refurbishments etc. of Telestack equipment. 

  • Support our core values including our safety culture, ensuring risk assessments and method statements are in place for all activities. 

  • Scheduling of our service engineers to jobs and make the necessary travel plans. 

  • Provide feedback to customers following jobs via service reports. 

  • Estimating costs and timeframes for project installation. 

  • Capture and report field our service hours and costs for each job. 

  • Support our quality and engineering teams with continuous improvement projects across our business. 

  • Support our customers with general aftermarket issues when needed. 

  • Support the planning and execution of training schools with our customers. 

  • Support the maintenance and general upkeep of our tools, equipment and vehicles. 

  • Occasional travel to customers may be required at times. 

  • Role will be based in Omagh, Northern Ireland. 

Skills Needed

About The Company

The Telestack Story

Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.

Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.

Company Culture

Astec Omagh

 Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.

 Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey

Ready to grow your career with a company that values innovation, ambition, and personal growth?

Desired Criteria

  • Recognised qualification in business management.
  • NEBOSH certification or similar qualification.
  • Recognised qualification relating to mechanical or electrical engineering.
  • Previous industry experiences with Bulk Materials Handling, Material Processing or Crushing and Screening industry.

Required Criteria

  • Minimum of 3 years’ experience working in a service environment.
  • Proactive attitude towards Safety.
  • Excellent attitude towards customer focus.
  • Interpersonal skills to lead, supervise, assign work.
  • Competency to read and understand technical drawings & schematics.
  • Strong problem-solving skills.
  • Creative mind to find ways to improve our workflows methods, processes.
  • Be computer literate in the usual range of Microsoft products including MS Excel.
  • Hold a valid clean driver’s license and passport.
  • Able to work effectively with a range of diversified cultures.
  • Excellent English verbal and written communication skills.
  • Available and dedicated to travel occasionally.

Closing DateTuesday 15th October, 2024

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