First Impression Assistant

1 month ago


Nottingham, United Kingdom Williams Lea Limited Full time

Receptionist

Job title: First Impressions Assistant

Salary: £23,926.50 per annum plus company benefits

Location: Nottingham

Contract: Full Time, 12 month maternity cover

Shifts: 37.5 hours per week, Monday to Friday 8.30am to 5.00pm with one hours unpaid break

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador for Williams Lea. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus. This is a hands-on role and will involve working alongside Williams Lea team members to deliver the overall service.

Key responsibilities

Providing a first class meet and greet service for clients and visitors

Processing and confirming meeting room booking requests

Arranging catering and equipment requirements for meeting room bookings

Call and email handling including taking and passing on accurate messages

Switchboard operation

Raising any concerns about process, practice or incidents as appropriate

Actioning any reasonable task instructed by your line manager

Personal attributes

Reception experience is essential, either in a hotel, airline or corporate background

Event coordinating experience is preferred, not essential

An energetic approach that shines through in your work

A team focused attitude

A natural passion and desire to make every visitor smile

A committed attitude and dedication to creating a memorable guest experience

Fluent written and spoken English

Experience using email and Microsoft packages

Excellent personal presentation

REWARDS & BENEFITS

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday plus bank holidays

Salary sacrifice schemes, retail vouchers – Including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops & computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance,

Health Assessments

Cycle-to-work scheme

Gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).


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