Front of House Team Leader

6 months ago

Nottingham, United Kingdom Wlliams Lea Full time

First Impression Team Leader

Job title: Front of House Team Leader

**Salary**: £30,927.10 per annum

Location: Cumberland Court, 80 Mount Street, Nottingham NG1 6HH

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday through Friday between the hours of 8:00am - 5:30pm

Break details: 1-hour lunch, unpaid

Work model: In person

Williams Lea seeks a Front of House Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role:
The First Impression Team Leader is responsible for overseeing the daily tasks in reception, switchboard and hospitality, including event management in liaison with the Facilities Team, to ensure a seamless service for clients and setting a new superior industry standard in a client’s journey.

A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.

The role includes managing a team of 6, with the responsibility for planning, co-ordination, and delivery of the service. Previous management experience in reception, hospitality, and events supervising a team of three or more direct reports is required.

Key Responsibilities:

- Completing daily customer service tasks as required including managing cover for reception, switchboard, hospitality, travel, event management and overseeing audio-visual systems and housekeeping
- Ensuring that the workplace is always maintained in a tidy and well-presented manner
- Remaining compliant with all new and existing Williams Lea policies, procedures, and standards
- Managing the health and safety for the First Impression team and visitor areas
- Managing the staffing resource; playing a flexible role to cover team absences when required
- Delivering training to assistants, and ensuring that staff are given the skills needed to successfully carry out their role; including relevant training provided by Williams Lea
- Directly supervise First Impression Assistants, working closely with the Team Lead in the regional sites, tracking all aspects of performance including continuous feedback meetings and giving regular feedback to your line manager
- Manage and develop the First Impression team in a manner which builds mutual trust and respect, high motivation, personal accountability, and team participation.
- Ensuring that agreed service levels are maintained and exceeded where possible
- Collecting data and compiling a monthly report for the onsite First Impression service
- Managing the travel account for the client
- Routinely researching, proposing, and budgeting innovative ideas for the development of the onsite and companywide First Impression service
- To work closely with the Facilities and IT Team, in the organisation and the hosting of client and internal events
- Participate in cross-departmental and site projects
- Undertaking other reasonable duties assigned by your manager or the client

Key Skills:

- A passion for service excellence and innovative ideas
- Excellent communication skills with clients and colleagues
- A high attention to the finer details without losing focus on the bigger picture
- Be proactive in recommending methods to improve workflow and customer experience
- Fluent written and spoken English
- Great time management skills
- Excellent personal presentation

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

  • Front of House Team Leader

    7 months ago

    Nottingham, United Kingdom Greene King Full time

    We’re in need of some talented individuals to join us as a front of house team leader on a full or part time basis at Tree Tops, Mapperley. Working for our Pub & Grill brand in Greene King is all about delivering a truly unique and outstanding experience to your customers through our perfect Grills, pub classis dishes, perfectly partnered drinks and...

  • Housing Team Leader

    6 months ago

    Nottingham, United Kingdom BDS Northern Full time

    BDS are currently recruiting for an experienced team leader for a social justice charity based in Nottingham supporting vulnerable people in the community 35 hours a week, Pay of £16.96 per hour PAYE Your role will be to manage a team of front line staff providing support and housing related support to the service users. To plan and direct the team in...

  • Front of House Team Member

    6 months ago

    Nottingham, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front Of House Team Member Front of House Team Member Nottingham | Permanent | part time Up to £22,755.20 pro rata depending on experience 4 hours per week Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both...

  • Front of House Team Member

    6 months ago

    Nottingham, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front of House Team Member **Front of House Team Member** **Nuffield Health Nottingham | Front of House | Permanent | Part Time** **24 hour per week - Mixture of week day and weekends to include mornings and evening** **£22,755.20 pro rata** Making a great first impression is really important. That’s why we need the right person to join...

  • Front of House

    7 days ago

    Nottingham, United Kingdom Jobwise Ltd Full time

    Can you provide excellent customer service and be the first point of contact welcoming tennants and guests into our stunning office space in central Nottingham? We need someone with excellent hospitality skills to take on this temporary role for ad hoq cover Monday to Friday. What you will be doing as a Front of House/ Reception role?This role would consist...

  • Front of House

    3 weeks ago

    Nottingham, United Kingdom Jobwise Ltd Full time

    Can you provide excellent customer service and be the first point of contact welcoming tennants and guests into our stunning office space in central Nottingham? We need someone with excellent hospitality skills to take on this temporary role for ad hoq cover Monday to Friday. What you will be doing as a Front of House/ Reception role? This role would...

  • Front of House

    4 weeks ago

    Nottingham, United Kingdom CV-Library Full time

    Can you provide excellent customer service and be the first point of contact welcoming tennants and guests into our stunning office space in central Nottingham? We need someone with excellent hospitality skills to take on this temporary role for ad hoq cover Monday to Friday. What you will be doing as a Front of House/ Reception role? This role would...

  • Front of House

    6 months ago

    Nottingham, United Kingdom Beefeater Full time

    We're currently recruiting in our The Boathouse Beefeater, Nottingham. Working 15 hours per week, paying up to £10.52 per hour. **Front of House - The Boathouse Beefeater - **Restaurant** Come and be the friendly face of The Boathouse Beefeater, Nottingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of...

  • Front of House

    7 months ago

    Nottingham, United Kingdom BAR+BLOCK Full time

    We're currently recruiting in our Bar+Block Nottingham. Working 24 hours per week, paying up to £10.52 per hour. **Front of House/Breakfast Waitress - BAR+BLOCK Nottingham - **Restaurant** Come and be the friendly face of Bar+Block in Nottingham. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Front of House Team...

  • Housing Team Leader

    6 months ago

    Nottingham, United Kingdom BDS Northern Full time

    BDS are currently recruiting for an experienced team leader for a social justice charity based in the NG5 area of Nottingham supporting vulnerable young people aged 16 to 21 35 hours a week, Covering late shifts of 2 - 10pm or 3 - 11pm, to support the management of the night team. We do however welcome applicants who are looking for a 9-5pm who would be...

  • Front of House Cleaner

    7 months ago

    Nottingham, United Kingdom The Beeches Hotel Full time

    The Beeches Hotel is looking for a front of house cleaner to join our team and ensure the highest level of cleanliness for our leisure facilities, bar & restaurant and other communal areas. Your responsibilities will include: - Cleaning front of house areas to a high standard. - Reporting Maintenance Issues. - Reporting low levels of stock for cleaning...

  • Front of House Staff

    7 months ago

    Nottingham, United Kingdom Suda Deli Full time

    We are a vibrant Coffe Shop & tapas restaurant located in Wollaton and are looking for front of house staff to make coffee, serve customers, use the till and carry out the general front of house duties. We are fast paced and busy, previous experience will be an advantage. The position is part time approximately 16 + hours with additional hours to cover...

  • Front of House Receptionist

    6 months ago

    Nottingham, United Kingdom Commercial Estates Group Full time

    At CEG, we don’t just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive. The Front of House Receptionist role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building...

  • Front of House Team Member

    7 months ago

    Nottingham, United Kingdom Cured Carrington Street Full time

    Front of house team member We are looking for friendly, enthusiastic individuals to join our lovely team here at Cured. During the day we trade more as a café, serving coffee and breakfast, whereas our evening trade is more of a fast paced bar, serving cocktails and craft beer. Experience would be beneficial, but what we really need is someone with a...

  • Front-of-House Service Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Stonegate Group Full time

    We're looking for a Front-of-House Service Specialist to join our team at Huddl & Popworld. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.About the RoleAs a Front-of-House Service Specialist, you will be responsible for greeting...

  • Front of House Assistant

    6 months ago

    Nottingham, United Kingdom Scale Space Nottingham Full time

    **About Scale Space** Scale Space is a vibrant coworking space situated in the heart of Nottingham city centre. The company is backed by Blenheim Chalcot - one of the UK’s leading business venture builders who have created some of the UK’s most successful start-ups. Scale Space is a growth hub, providing flexible office space to a wide variety of...

  • Front of House Team Member

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Zizzi Full time

    Excellent Career Opportunity in the Heart of NottinghamAre you a people person with a passion for delivering exceptional customer experiences?We're seeking an enthusiastic and driven Front of House Team Member to join our dynamic team at Zizzi in Nottingham.As a key member of our front-of-house team, you will be responsible for providing an outstanding...

  • Front of House Receptionist

    7 months ago

    Nottingham, United Kingdom Switch Up Full time

    **Front of House Receptionist** **Switch Up Community Hub (Mansfield)** If you: - Have great communication skills - Understand what it takes to make people feel welcome - Have great organisational and administrative skills We’d love to hear from you. Our Community Hub in Mansfield is exactly that - a centre for the local community. We have multiple...

  • Front of House Team Member

    6 months ago

    Nottingham, United Kingdom Pit & Pendulum Full time

    **Location: Pit & Pendulum Nottingham** Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food...

  • Front of House Team Member

    7 months ago

    Nottingham, United Kingdom Slim Chickens - Nottingham Full time

    Slim Chickens are currently hiring for Front of house team members to join our fun, talented team. We originated in the USA where we have built up a huge following of our Slim Chicken range which is perfect for all chicken lovers. Our Southern hospitality and freshly cooked to order chicken has attracted thousands through our doors and has proved a great...