Assistive Technology Service Support Officer

4 weeks ago


Port Talbot, United Kingdom Neath Port Talbot County Borough Council Full time

Assistive Technology Service Support Officer

Job description

Contract Type: Permanent

Hours: Full Time 37 hours per week

Location of post: Cimla Health and Social Care Centre, SA11 3SU

We are currently looking for a fixed term Assistive Technology Service Support Officer to join our team.

The successful candidate will be responsible for recording and updating information management systems, dealing with queries regarding the service we provide, assisting with producing reports and processing financial records relating to the Assistive Technology Service.

The main duties of the post;

To field queries from prospective applicants for Assistive Technology and provide them with accurate information on the options available to them.When required, to liaise with service users, the public, Care Managers, health care professionals and outside agencies to support the efficient delivery of the Assistive Technology service.To ensure accurate and timely updating of the client management system; inputting applications, updating information, and invoicing service users.To assist in the processing of referrals from care managers, health care professionals and other agenciesTo support the Assistive Technology Manager with performance management information, drawing reports and analysing data to evidence the efficiency of the service and to contribute to the continuous improvement of the service.

You will have experience in/of;

Be comfortable using the telephone, liaising with the public and other providers/professionals. Full induction and Training will be provided relating to the role.

Ideally you will have;

A minimum of 4 GCSEs (Grade A-C) must include English Language or the Welsh equivalent

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion,



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