Patient Pathway Coordinator

4 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator within Nuclear Medicine, Thyroid/NET team.

This is an excellent opportunity for those looking to develop their experience and skills whilst working in a fast-paced environment focusing on outpatient pathways. We are looking for a highly organised person who is able to prioritise a busy workload in a demanding environment and perform well under pressure.

The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes.

Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.

Main duties of the job

The post holder will provide a range of administrative support to the multi-disciplinary clinical team, whilst working very closely with clinical teams.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients, process referrals, record data on internal database/s within agreed timeframes, manage any data requests, collate clinical data onto databases and work closely with the MDT.

By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

The Nuclear Medicine Department is highly specialised and services include: thyroid clinic; general nuclear medicine; inpatient facilities and osteoporosis screening. The Department earns a significant amount of external income through its radio-pharmaceutical dispensary and has an international reputation for research and development.

Job description

Job responsibilities

The post holder is responsible for providing a high standard of professional and patient focused service and will support the day-to-day operations of the department.

Booking of Therapies using EPIC system and sending out paperwork and information to patients. Requesting blood requests from GPs and other hospitals Scanning paperwork from GPs and other hospitals Making sure outcomes are recorded correctly on EPIC Looking at EPIC for clinic outcome letters Adding data to Thyroid/NET spreadsheets that Physics, CNSs and Consultants have access too. Attending the MDM meeting with Consultants, CNSs Physics etc. Covering the Thyroid clinic reception when staff on leave, sickness or training. Dealing with other request CNSs may wish you to action or Consultants may wish you to action. Consent Scanned and emailing of discharge instructions Checking for new referrals on account. Where required, requesting imaging be loaded up by PACs team. Reviewing and placing outcomes for the following report Outpatient RTT outcome (sent weekly) Investigate and fact find reports to feedback and answer in a timely manner back to managers. Person Specification

Skills

Essential

Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages, Word, Outlook and Excel Ability to deal with difficult service users and challenging situations Ability to work both autonomously and in a team Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands

Desirable

Knowledge of medical terminology

Education

Essential

Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable

Customer services qualification/training

Experience

Essential

Experience and understanding of validation and RTT pathways Proven administrative experience Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment

Desirable

Experience of an administrative role within the NHS

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