EMEA QMS Planner

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Job Title: EMEA QMS Planner (Regulatory Services) – 12 month FTC

Reports To:EMEA QMS Planning Team Manager (Regulatory Services)

Location: Amsterdam Office Based (flexible working options available)

About the Role:

The role is targeted in supporting the achievement of budgeted day delivery targets (with a focus on revenue and profitability), as well as ensuring our client audit programs align with regulatory requirements.

As a planner you will need to understand how best to support client expectations and needs, maximise utilisation, support planning in a way that is sensitive to staff (auditor) work-life balance, greenhouse gas emissions and cost.

The planner will need to work effectively across the stakeholder network (commercial, delivery, regulatory and technical) to be able to ensure a strong delivery performance in their territory. Flexibility will also be required to support other territories and take a team approach to ensure the overall EIMEA region achieves its goals.

Responsibilities

To manage your assigned territory to maximise the performance of our audit delivery, through planning, supporting the co-ordination of auditor training and collaborating with other teams in the business. Monitor, resource and plan Medical Device audits; gaining commitment from our clients, using excellent customer service and persuasive skills. To keep accurate records of audit planning activity using our ‘workflow system’ and ensure timely completion of inbound workflow actions. To be a point of contact within BSI for our clients To undertake activities according with BSI policies, procedures and protocols To maintain all external and internal databases as required by the business. Support the local sales team for pre-sales planning activities. Keep up to date with regulatory changes that affect the planning activities for our clients, and manage any transitions or upgrades to new regulations

To be Successful in the role, you will have:

Strong written and verbal English
Preferably strong written and verbal ability in another European language Excellent customer service orientation Strong skills in persuasion, negotiation and complaints management Computer knowledge with Microsoft Office programs; Excel, Word and PowerPoint
Experience with SAP or Salesforce is a plus
 

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours,ongoing training and development with the inclusion of:

27-days annual leave, paid sick leave, bank holidays,health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave,paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. 

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family

D&I Policy 

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner. 

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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