Senior Administration Assistant

3 months ago

Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

Job summary

We pride ourselves on delivering high quality care and are committed to living our values in all our work:

C ompassion H appiness O wnership I ntegrity C onnection E quity

A committed, enthusiastic and experienced Senior Admin Assistant is required to provide comprehensive administrative support to members of the MSK Interface Service. You will need to be computer literate, have word processing skills and typing experience. Previous administrative experience is essential, preferably in health/social care setting. You will be required to work using your own initiative within a busy team, must be able to communicate well - clear and concise, and have an adaptable and flexible attitude to your work. You will be quick to learn new IT systems - be able to hit the ground running, comfortable learning new office/administrative processes and procedures - flexible to it constantly evolving, but also to maintain high standard of work. You will have excellent organisational and prioritising skills as multi-tasking will be a daily occurrence while you are managing one of 2 main phone lines, alongside your regular workload. Attention to detail is paramount to this role, as is being able to to communicate well with a very personable manner.

Being able to hit the ground running from the onset will be a huge advantage.

This post will be working Monday-Friday, based at Camborne/Redruth Community Hospital.

Main duties of the job

To ensure a consistently high level of performance standard is maintained, to support an efficient, effective, and satisfactory service delivery. To take direction from the Team Administrator/Admin Lead. To provide comprehensive administrative support ensuring that a high quality service is delivered at all times. To work with a degree of flexibility to service needs To guarantee that all functions are carried out in accordance with agreed processes, procedures, protocols and time-scales, reporting to the Team Administrator/Admin Lead, as necessary.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education

Essential

Good basic education including English Grade A-C GCSE, demonstrating high levels of literacy and numeracy Level 3 qualification in administration or equivalent level of experience

Desirable

RSA II Typing or equivalent level of experience

Experience

Essential

Administrative Experience of Working in a Complex Office Environment within the NHS Experience of monitoring performance and working to targets Experience in Using NHS Software Packages RiO. Integra Previous NHS Experience

Desirable

Experience of supervising or motivating and supporting people

Skills and Abilities

Essential

Good Organisational and Office Skills Telephone Good time management and ability to work to deadlines

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