IT Service Desk Support Apprenticeship

2 weeks ago


Bridgend, United Kingdom ROCKWOOL Group Full time

Job Title: IT Service Desk Support Apprenticeship

Location: This position will be based at our brand new Digital office in Pencoed, Bridgend, South Wales.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. 

Join us and make a difference

About the apprenticeship:

Digital is ROCKWOOL Group’s IT organization that supplies global solutions and connectivity to around 12,000 ROCKWOOL employees in more than 40 countries. With a supportive team that have an excellent track record of developing and nurturing talent, this is the perfect opportunity for an individual to start a career in IT. You will also gain a Level 3 Diploma in Digital Infrastructure Engineer qualification where you will be required to attend college twice a month.

What you will be doing:

Learning and developing your IT knowledge from experienced colleagues in the business Assisting users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers, related IT sanctioned peripherals and software Ensuring Laptop/Desktop/Tablets interconnect seamlessly with corporate systems including associated validation systems, file servers, email servers, switches, routers, etc. Resolving and repairing any PC/Windows related issues Preparing and rolling out new hardware Laptops \ Desktops Assisting with IT Asset Management process and maintain hardware inventory Participating in various smaller tasks and projects related to IT support

What you bring:

Capable of commuting to the offices in Pencoed High level of interest in IT Willingness to learn and develop Good English written and verbal skills

What we offer:

Competitive Salary 30 days annual leave + Bank Holidays Company Pension Scheme (Aviva) Westfield Health Cashback Scheme Life Assurance X3 annual salary Enhanced Sick Pay Scheme

Who we are:

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water . Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture:

We want our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency. 

Interested?

Would you also be proud to enrich society like we do? Click on the apply button above to join us improving modern living conditions for millions of people worldwide.

Closing Date: 2nd June 2024


  • Service Desk Engineer

    1 month ago


    Bridgend, United Kingdom Exponential-e Full time

    Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospectshas resulted in industry and peer recognition for our ground-breaking approach, a truly world-class...


  • Bridgend, United Kingdom South Wales Police Full time

    Force 1 - South Wales Police Role Type 1 - Police Staff Business Area 1 - Information Communications Technologies Department 1 - Information Communications Technologies Location 1 - HQ, Bridgend Grade 1 - SC45 Salary 1 - £24,921.00 - £29,874.00 Part/Full Time 1 - Full Time Hours per Week 1 - 37 Type of Contract 1 - Permanent Level of Welsh...


  • Bridgend, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Trade Supplier Apprenticeship** **Location: Bridgend CF31** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: Templegate Electrical Supplies A local Electrical Wholesale is looking for an enthusiastic apprentice to join their small friendly team. **Summary of the Apprenticeship Role** As a Trade...

  • Service Desk Agent

    1 month ago


    Bridgend, United Kingdom South Wales Police Full time

    **Force*** South Wales Police **Role Type*** Police Staff **Business Area*** Information Communications Technologies **Department*** Information Communications Technologies **Location*** HQ, Bridgend **Grade*** SC45 **Salary*** 23,100 - 27,690 **Part/Full Time*** Full Time **Hours per Week*** 37 **Type of Contract*** Permanent **Level of...


  • Bridgend, United Kingdom CGI Full time

    Position Description: Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world. Our Service Desk Technical Analyst support a wide range of organisation's such...


  • Bridgend, United Kingdom Exponential-e Full time

    Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a...


  • Bridgend, United Kingdom risual Full time

    **Job Title**: : IT Customer Service Support Training Provider: risual Education Weekly wage: National Apprenticeship Wage Schedule: Monday - Friday 08:00am - 4pm /9:00am - 5:00pm Apprenticeship Level: Level 3 **Role Outline** CSG are a successful IT Business based in Bridgend with over 30 years’ experience in the industry being one of the most...


  • Bridgend, United Kingdom Lidl Full time

    Distribution & Recycling Summary £25,000 to £34,000 per annum |Shifts - Mornings/Afternoons/Nights | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. As a...


  • Bridgend, United Kingdom Lidl in Deutschland Full time

    Summary Starting from £25,000 per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution & Recycling) at Lidl,...


  • Bridgend, Bridgend county borough, United Kingdom Supply Desk Full time

    Dive into the World of Words Are you a veritable wordsmith with a passion for prose and a knack for nurturing the love of language? If you can turn the page on conventional teaching, we want YOU to be the Shakespeare of our English team at Supply Desk, the education recruitment specialistsAs an English Teacher, you ll embark on a literary journey, shaping...


  • Bridgend, United Kingdom Exponential-e Full time

    **This is an excellent opportunity for anyone looking for a career change or a career in IT.** **Day Shifts will include - 08:00 - 4:30/ 08:30-5:00 / 09:00 - 5:30** **Overall purpose of the job**: - Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers **Key...


  • Bridgend, United Kingdom Lidl GB Full time

    Summary Starting from £25,000 per annum 30-35 days' holiday (pro rata) 10% in-store discount Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution & Recycling) at Lidl, you'll play an...


  • Bridgend, United Kingdom Lidl Full time

    Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution & Recycling) at Lidl, you’ll play an essential part in keeping us moving. From assessing and monitoring chill chain compliance...


  • Bridgend, United Kingdom Vacancy ID: 5458 Full time

    About the apprenticeship Duties Join our team and become part of our growing number of apprentices. Alongside our graduates and trainees, apprentices now make up more than 12% of our workforce, significantly above the industry average. This means you can trust that you're making a strong start with us. Our City & Guilds Construction Level 2 & 3...


  • Bridgend, United Kingdom Lidl GB Full time

    Summary Starting from £25,800 per annum 30-35 days' holiday (pro rata) 10% in-store discount Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Processing & Ops) at Lidl, you'll play an essential...


  • Bridgend, United Kingdom Lidl GB Full time

    Summary Starting from £25,000 per annum All shifts - Days/Afternoons and nights 30-35 days' holiday (pro rata) 10% in-store discount Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution &...


  • Bridgend, United Kingdom Page Group Full time

    The Service Delivery Manager supports the Head of ICT in managing two distinct areas of the department: Customer Services and Business Support. The role is responsible for setting and delivering agreed levels of technical service support and technical businessprovision for South Wales Police as well as other emergency services and external...


  • Bridgend, Bridgend county borough, United Kingdom Seren Books Full time

    Salary:£23,000 per annum, pro rata, full-time (some flexible working hours possible) Contract: Fixed term position until 31 December 2024 Location: Hybrid – majority working from Bridgend will be required Deadline: 10 am on Monday 17 June 2024 Seren Books is at a moment of change. We are developing a new strategic framework and business plan to diversify...


  • Bridgend, United Kingdom Seren Books Full time

    Salary:
£23,000 per annum, pro rata, full-time (some flexible working hours possible)
 Contract: Fixed term position until 31 December 2024
 Location: Hybrid – majority working from Bridgend will be required
 Deadline: 10 am on Monday 17 June 2024      Seren Books is at a moment of...


  • Bridgend, United Kingdom Vacancy ID: 5385 Full time

    About the apprenticeship Duties Check goods in, manage internal IT stock, diagnose IT faults, work with Engineers on problem solving, liaise with Customers, answer incoming calls. Plus other reasonable tasks. Additional information Apprentices will be completing a Level 3 Apprenticeship in Cyber Security Analyst through Cardiff and Vale...