Admin Support

2 months ago

Nuneaton, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Admin Support - Band 2

Hours Per Week (Rise day provision)

Rise Think family outreach team (TFOT) is part of an exciting piolet project to develop an enhanced day provision for children, young people and their families within the crisis pathway, TFOT aim to support children, young people and their families who are in emotional distress and at risk of requiring further crisis intervention or admission to a tier 4 inpatient service. The clinical offer is tailored to suit each individual young person/family's needs and focus on empowerment and skills, you will provide clinical assistance in the delivery of a range of Psychoeducation interventions and risk management to support the crisis management and recovery within the day provision and supporting those young people who are in a mental health crisis

The post holders will play an important role within the Team to provide efficient and comprehensive administrative support to clinicians and managers within our Children's services. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include covering reception, telephone and face to face queries , scanning , uploading to our system. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.

Main duties of the job

We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

Tasks to undertake:

Covering reception

meet and greet to children, young people, parents, carers and other professionals

Working with our clinical system (booking appointments, data input)

Telephone calls

Dealing with queries both face to face and over the telephone

Supporting clinical staff and the wider admin teams.

Person Specification

QUALFICATIONS

Essential

Good general education including English & Maths Administration NVQ Level 2/3 in Customer Service or equivalent experience.

KNOWLEDGE & SKILLS

Essential

Effective communication skills Attention to detail Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Standard keyboard / IT skills Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern

EXPERIENCE

Essential

IT literate with Word, Excel and Microsoft outlook Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Desirable

Experience of working on a reception/busy office environment

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