Technical Services Advisor

3 months ago

Biggleswade, United Kingdom The Sherwin-Williams Company Full time

Working within our Automotive Finishes business you will be providing technical direction and assistant to Sherwin-Williams customers, guiding on product lines, colour issues/support and facilitating account management with sales. 

This role is ideal for an experienced Technical Service Advisor with Refinish experience and knowledge. 

This is a field based role and is ideally based around Bristol/Swindon covering this area. 

Your main responsibility in this role is the development of our key accounts that we have within the . distribution network as well as direct supply customers and the relationships we own between them and ourselves. This is a key customer facing role and will require daily interactions with business partners, attending distribution meetings/training and end user accounts. The introduction of new product lines and SKU’s will be a target for this role to push training and knowledge out into the market. 

Reporting into the TSM and working alongside the Sales Managers you will drive the business, sales, product support and training forward strategically over the years to come. By working with the distribution accounts, end users and direct supply customers at all levels you will need to effectively communicate the business, product, support systems and value add packages. Finally, this role will have a key link to the Sales Support Team (SST) based at the Biggleswade site. The SST will support you, your team and your customers daily. 

Educated to GCSE level or equivalent.

KNOWLEDGE & EXPERIENCE:

Ideally from an Refinish or coatings background Knowledge of the refinish industry  Able to demonstrate products and correct process in a bodyshop environment Must be able to demonstrate a track record in a customer facing role Ability to negotiate Excellent communicator

TECHNICAL/SKILL REQUIREMENTS:

Computer Literate – Able to use Microsoft packages to a good standard Ability to use all refinish products to a high standard 

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the  guidelines before handing in your application 

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).

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