Care Co-ordinator
2 months ago
Job summary
FarleighHospice is a high performing organisation providing specialist palliative andend of life care for people with life limiting illness in the Mid Essex team at Farleigh has grown and evolved to meet the changingsneeds of the community we serve and we are looking for a highly motivated CareCoordinator to lead the procurement of nursing home placements or domiciliarycare for patients thought to be in the last three months of life.
Are you amotivated, forward thinking, talented individual interested in deliveringexcellent specialist palliative care within a multidisciplinary team topatients and their families within mid Essex?
FarleighHospice is the leading specialist palliative care provider in mid Essex,providing specialist support to patients and their families in both thecommunity via our multidisciplinary locality care teams, and our inpatientunit.
Main duties of the job
We are looking for a skilled Coordinator to develop relationships with external organisations, manage timescales sensitively and liaise with patients and relatives to ensure that the patient has access to the most appropriate care environment for their own specific needs.
As anorganisation with a strong social purpose, we understand the strength we gainfrom having and supporting diverse teams. The different skills and experiencesthat colleagues from different backgrounds bring allow us to make betterdecisions, consider different views and be an altogether more interesting andcohesive place to work.
Thisexciting post will provide an opportunity for individuals with excellentcommunication skills, clinical knowledge and leadership skills to act as teamrole models and be part of developing new ways of working, alongside qualityimprovement.
About us
We offer agreat working environment, a competitive pay and benefit package, flexibleworking and a strong team to support you.
Generous benefit package detailed in jobpack.
Job description
Job responsibilities
To co-ordinate the procurement of Nursing Home and Domiciliary Care for Mid Essex patients at the end of their lives (last12 weeks) To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases To work closely with all clinical teams at Farleigh Hospice and other provider organisations to deliver the above service andto escalate clinical concerns and sourcing difficulties to the Rapid Access to Discharge Manager To support the Rapid Assessment and Discharge Team with administrative support as required Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life careneeds, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriatehealth and social care partners To support the Hospice in building strong relationships with external partners and stakeholders and promote the goodreputation of the Hospice local trusts, ICB, health and social care partners, businesses and voluntary organisations To reconcile the invoices against care delivered to ensure accurate balances and raise with care providers if there anyreconciliation discrepancies Person Specification
Qualifications
Essential
A levels or equivalent
Desirable
Administrative, leadership or management qualification or equivalent training
Experience
Essential
Experience in an administrative, navigational or procurement role Experience of managing people and supporting services Experience of maintaining and keeping accurate records and date entry
Desirable
Knowledge of palliative services Experience of procuring and negotiating services Experience of multi-disciplinary or multi-agency team working Experience of budget management Experience of working within a clinical service Experience of managing datasets and presenting information when necessary
Skills and Knowledge
Essential
Proven ability of successfully working with people and handling difficult and sometimes complex situations Ability to work under pressure, manage own stress and emotional responses and be aware of stress in others Ability to use a range of IT systems and software, including Word, Excel, PowerPoint, Office 365 and electronic patient record systems (such as SystmOne) Ability to reflect and critically appraise own performance Ability to motivate self and others and to lead by example Ability to prioritise issues and tasks Good oral/written communication and interpersonal skills Ability to problem solve, work independently and escalate where appropriate
Qualities and Attributes
Essential
Passionate about Hospice Care and enthusiasm for the vision of the organisation Team player who can work as part of our One Team ethos Good level of emotional intelligence and resilience Flexible approach to work, with ability to work out of hours on occasions Committed to working in partnership with people their relatives and carers, other organisations and agencies
Other Requirements
Essential
Driving licence and car owner Satisfactory Criminal Records Disclosure-
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