Reliability and Application Support

2 weeks ago

Glasgow, United Kingdom JPMorgan Chase & Co. Full time

We have an exciting and rewarding opportunity for you to take your Reliability and Application Support engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Corporate and Investment Bank, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

The Payment Testing Technology team serves the Commercial clients of JPMorgan. The team facilitates internal and client testing efforts to validate new payment product flows and updates to existing payment products in a production parallel environment. On a daily basis, our clients move hundreds of billions of dollars. Thus testing of payment flows is critical in ensuring seamless payments transactions for the clients. The team is responsible for test environment management and automation solutions for 60+ applications in the payments flow. We currently serve 30,000 clients, some of which are the largest companies in the world. We provide an end to end payment testing experience for all payment products. We provide services to clients in all regions globally Asia Pacific, Europe and Middle East, North America and Latin America.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Collaborates to ensures all production changes are made in accordance with lifecycle methodology and risk guidelines Understands the application and platform details and is responsible for the stability and continuous operation of them Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and proficient applied experience Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base Familiar with monitoring tools (Geneos, Dynatrace, Splunk) and their configuration Hands-on practical experience in system design, application development, testing, and operational stability Working experience in one or more general purpose programming languages (Java, Python, Bash) and understanding of frameworks (Springboot) Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Exposure to observability and monitoring tools and techniques Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

Preferred qualifications, capabilities, and skills

AWS Exposure (Understanding and working experience in AWS applications, and understanding of resiliency, scalability, observability, monitoring etc,) Ability to identify and solve problems related to complex data structures and algorithms  Drive to self-educate and evaluate new technology

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