Entrance Building Support

3 days ago

Crowthorne, United Kingdom West London NHS Trust Full time

Job summary

The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service, for the Reception / Control Room on a day to day basis.

The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray and radio communications

Main duties of the job

Candidates will need to demonstrate excellent communication and observation skills and the ability to work effectively within a team. Knowledge and experience of search procedures, visitor management systems, CCTV, customer service, computerised records would be useful, but not essential.

About us

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We'rerated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

The regulations mandating vaccination for in-scope roles in the NHS have now been removed. The Trust does however continue to encourage and support staff to be vaccinated as this remains the best line of defence against COVID19. Vaccination data will be collected by our recruitment team during your on-boarding if you are happy to provide a copy of your COVID pass.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Training

Essential

Educated to good secondary standard

Desirable

Knowledge/experience of the principles involved in providing essential support service in an environment where security is of major importance. Customer Service NVQ (Level 3)

Experience

Essential

Good communication skills, with the ability to maintain a positive approach under pressure. To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances. To be observant and alert, with a thorough approach to work.

Desirable

To be able to analyse problems and take forward actions to achieve solutions. To have knowledge / experience of computerized data base systems plus relevant keyboard skills

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