Duty of Candour Officer

3 weeks ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

Job summary

This role is an exciting opportunity to be part of a dynamic team. You will have a solid understanding of Duty of Candour and how to apply this in practice. The post would suit someone who has an understanding of the NHS Patient Safety processes.

You will provide guidance so the Trust adheres to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the NHS contract for safety incidents assessed at moderate harm and above. This outlines that the Trust have a responsibility to be honest and open with people when things go wrong.

This position will provide a governance system to record the application of Duty of Candour and you will become an expert in both the professional and regulatory process for staff to use as a resource.

You will coach staff to have greater confidence in knowing when, why and how to apply Duty of Candour, leading to improved learning and safety for the organisation. You will engage with staff to train and support them to apply the duties and to understand how the correct application can positively affect patients and their families.

You will support staff to improve their understanding of patient confidentiality and associated legal frameworks in conjunction with Duty of Candour.

You will need to maintain accurate records and be confident to present data analysis and case studies for inclusion at Trust professional meetings, including the Board and stakeholders.

Main duties of the job

Guide and coach staff in supporting families and carers through investigation processes in respect of patient safety incidents or a serious complaint which has occurred within a service provided by the Trust.

A point of contact for staff in respect of supporting colleagues in applying Duty of Candour, including providing appropriate signposting to other qualified services.

Devise and deliver training package in applying Duty of Candour, coaching colleagues in best practice and key stills related to having difficult, but open and honest conversations with families and carers.

Develop external networks to stay updated on national best practice and initiatives relating to Duty of Candour.

Have a clear understanding and be a source of information for the Trust regarding the legal terminology of Duty of Candour and as required, assist in the update of Trust policies and practices.

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you

#TeamNottsHC

Job description

Job responsibilities

This position will provide a governance system to record the application of DOC and become an expert in both the professional and regulatory process of Duty of Candour for staff to use as a resource. Engaging with staff to train and support for them to be able to apply the duties and to have a greater understanding of how the correct application of Duty of Candour can affect patients and their families.

To coach staff to have greater confidence in knowing when, why and how to apply Duty of Candour, leading to improved learning and safety for the organisation.

Maintain accurate records and be confident to present - data analysis and case studies for inclusion at Trust professional meetings, including the Board and stakeholders. This will include training compliance, sharing of good practice and future planning in the role and wider learning for the Trust.

Person Specification

Values and Behaviours

Essential

oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Physical Requirements

Essential

oRequirement for sitting in a restricted position for a considerable part of the working day oRequirement for travelling to other sites as required

Qualifications

Essential

oRSA III/NVQ 4 or equivalent experience.

training

Desirable

oTraining or coaching qualification

Experience

Essential

oAble to present at a senior level to other professionals and work across systems oDeveloping and delivering training and coaching with innovation and compassion oReport writing / ability to assimilate, analyse and develop narratives based on data, service user feedback and staff experience. oWorking knowledge of Microsoft Office packages oExperience of dealing with people, to maintain a high level of customer care oExperience of overseeing and co-ordinating complex administration systems oExperience in providing detailed reports oData filing systems, reports and shared drives.

Desirable

oExperience of working with families impacted by mental illness or personal lived experience.

Knowledge

Essential

oUnderstanding of Duty of Candour, Being Open and Jus Culture rameorks oKnowledge and experience of working to the NHS Patient Safety agenda oExcellent analytical and presentation skills using information technology oUndertaking surveys and audits as necessary

Desirable

oAbility to provide advice and guidance to staff on disclosure of patient information in accordance with current legislation including Duty of Candour requirements.

Skills

Essential

oAbility to work on own initiative oExcellent organisational and office management skills oInterpersonal skills, including ability to interact at a sensitive level oMotivated and conscientious oFlexible oExcellent communication/telephone skills oAbility to develop an audit trail to ensure that Lessons Learned from Patient Safety incidents have been disseminated across the Directorate and actions implemented. oAbility to develop an audit trail to ensure that Lessons Learned from Patient Safety incidents have been disseminated across the Directorate and actions implemented. oAbility to prioritise workload in a busy office environment. oAdvanced keyboard skills oAbility to work with changing agendas and differing priorities

Desirable

oAbility to write briefings following an incident oAbility to deliver bespoke training to underperforming teams/managers in relation to Governance Processes.

Contractual Requirements

Essential

oAbility to work to meet the needs of the services oAbility to travel across all Trust sites over a wide geographical area

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