Housing Duty Worker

2 weeks ago

Nottingham, United Kingdom YMCA Robin Hood Group Full time

YMCA’s housing provision in Nottingham provides 24-hour support for homeless young people and adults based from our 98 bed Shakespeare Street Hostel and through our network of over 260 beds in transitional homes across the city.

Our Housing Officers are the heart and soul of our housing team; being the first person most of our residents come into contact with, you will be there to support them with anything they need but also oversee the smooth running of the building in general.

Following several internal promotions, we are recruiting for new Housing Officers to join our team.

**Our role**

Being a Housing Officer is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift.

This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day

On a day to day basis, you role may include:

- Supporting our residents:

- Providing keys/replacements where needed.
- Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
- Providing advice and assistance
- Collecting rent payments and dealing with queries or charges relating to rent payments
- Taking payments
- Providing first aid
- Responding to fire alarms
- Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
- Crisis Management and incident reporting.
- If needed, undertake domestic duties

You will work Monday to Friday, 37.5 hour per week including some early mornings, evenings and nights. We work on a 3 week rolling rota so you would have advance warning of your shift patterns.

The weekly shift patterns are:
7am - 3pm

3pm - 11pm

11am - 7pm

We have made sure our shift patterns are fully accessible by public transport no matter what time you start or finish.

We have our own team of weekend Housing Officers so there is no need for you to work weekends, unless you wanted overtime

**Why Work for Us?**

We are looking for someone ideally with experience of working in supported housing with vulnerable adults and young people aged 16-25 years old.

However, we are also happy and able to give you the training and development to start your career in Housing.

You will need to have an understanding of the needs of young people (aged 16 - 25) who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

- Work with mínimal supervision, use initiative, work alone and work as part of a team
- Respond quickly and effectively to emergencies
- Deal with conflict, manage aggressive behaviour and diffuse situations effectively
- Talk to people of all background and abilities, with excellent communication skills
- Form and maintain relationships with appropriate professional boundaries

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification. We can also provide career development as we are looking to expand this region in the next 12-24 months.

If you are looking to work for an organisation who care about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

- Comprehensive well-being package
- Cashback medical and dental private healthcare
- Generous holiday entitlement increasing 1 day each year for your first 5 years
- Regular ongoing training
- Subsidised childcare and holiday clubs
- Workplace pension and life assurance
- Pastoral support
- Excellent opportunities for development and progression in an exciting expanding organisation.

**A Bit About Us**

We are exceptionally proud of our organisation and the employees we have as part of our YMCA Robin Hood Group. Our core values - caring, honesty, respect and responsibility ensure we are all working to the same agenda in a collaborative, cohesive manner with liked minded individuals.

There is an energy and passion which runs through our team providing a genuinely fantastic place to work. Added into this, we have an ambitious Mission to increase the services we offer to support more young people. We are therefore able to support your career progression, additional study/qualifications and give

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