Service Designer

4 weeks ago

Edinburgh, United Kingdom Version 1 Full time
Job Description

We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector.

Working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements.

Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design standards, and communicate your design decisions effectively.

Please note you may need to undergo Security Clearance for this role

 


Qualifications

Design thinking and evidence-based design.

  • You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project.
  • You take an evidence-based approach to design. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

Focus on users and their needs.

  • You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility.
  • You can design to meet a wide range of user needs, explain design decisions in relation to user needs and explain the constraints on your designs.

Concepts and prototyping.

  • You can create and iterate a variety of different prototypes, selecting the appropriate level of fidelity and tools for the task.
  • You can appropriately evaluate concepts and prototypes and explain them to stakeholders and team members.
  • You can select, apply and adapt appropriate design patterns, and participate in wider design community discussion and activities.

Experience of accessible/ inclusive design.

  • You understand the key principles and considerations for accessible/inclusive design and can apply these appropriately in your designs.
  • You can evaluate your designs in relation to appropriate accessibility standards.

Knowledge and experience of design standards.

  • You understand common design standards and can demonstrate how your designs comply with the appropriate standards for the sector or project.
  • You are aware of the design standards that apply to public sector projects in the UK and the GDS assessment processes.

Consultancy skills.

  • You have experience of communicating your design process and decisions effectively to gain the confidence of internal colleagues and customers.
  • You can appropriately manage the stakeholders you encounter within your work, and know how to escalate issues and when to seek support in unblocking your design work.

Agile working in multidisciplinary teams.

  • You understand user-centred design practices and know how to align your work to agile workflows across all stages of the development lifecycle.
  • You can work in an open, iterative and collaborative way in a multidisciplinary team.


Additional Information

Location: This role can be delivered in a hybrid nature from one of these offices Belfast, Birmingham, Manchester, Edinburgh, Newcastle or London.


At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

  • Lead Content Designer

    1 week ago

    Edinburgh, United Kingdom UK Civil Service Full time

    Job summaryThe Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).��Our team of just over 300...

  • Lead Content Designer

    2 weeks ago

    Edinburgh, United Kingdom UK Civil Service Full time

    Job summaryThe Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It will provide corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).��Our team of just over 300...

  • Service Designer

    2 months ago

    Edinburgh, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Service Designer

    2 days ago

    Edinburgh, United Kingdom Scottish Government Full time

    Overview: In the cloud and platform services division, our mission is to design, build, and operate a Scottish Government platform for Public Sector bodies across Scotland, providing Cloud Computing, Digital Payments, and Digital Identity. By establishing common platforms, we support wider transformation, allowing bodies to deliver their services more...

  • Service Designer

    1 week ago

    Edinburgh, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 327179**Salary**: - £42,618 - £45,831**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • Service Designer

    2 weeks ago

    Edinburgh, United Kingdom Scottish Government Full time

    Overview: **About Us** Revenue Scotland is Scotland's devolved tax authority and contributes to Scotland's public services through the taxes we collect. We are a diverse, high performing organisation and have a reputation for delivering excellence and a commitment to continually improving the way we work while supporting the health, wellbeing, and...

  • Service Designer

    4 days ago

    Edinburgh, United Kingdom Royal London Group Full time

    **Job Title**: Experience Designer **Contract Type**: Permanent **Location**: Edinburgh **Working style**: Hybrid 50% home/office based **Closing date**: 18th June 2024 Royal London is seeking a highly skilled Experience Designer to join our team. In this role, you will be responsible for designing and creating innovative service experiences for our...

  • Service Designer

    5 days ago

    Edinburgh, United Kingdom Royal London Full time

    Job Title: Experience Designer Contract Type: Permanent Location: Edinburgh  Working style: Hybrid 50% home/office based Closing date: 18th June 2024 Royal London is seeking a highly skilled Experience Designer to join our team. In this role, you will be responsible for designing and creating innovative service experiences for our...

  • Organisation Design Consultant

    3 weeks ago

    Edinburgh, United Kingdom UK Civil Service Full time

    Job summaryDo you want a career where you can make a real difference? Do you want to work in a government department that is at the forefront of current policy making decisions that will impact the UK and beyond? If yes then a career at the Department for Energy Security and Net Zero (DESNZ) could be for you. ��Here at DESNZ we are securing the UK�s...

  • Service Designer

    1 month ago

    Edinburgh, United Kingdom McGregor Boyall Full time

    BBBH162460_1707313920 Posted: 07/02/2024 - Negotiable - Edinburgh - Contract Service Designer required to help create seamless digital experience for customers within this leading UK organisation. Working with agile product teams you'll attend workshops and help visualise outcomes led by real customer and market insights. Supporting research and enabling...

  • Service Designer

    2 weeks ago

    Edinburgh, United Kingdom INNOVATION UNIT Full time

    Looking for your next challenge? Opportunities are now open to work with us at Innovation Unit The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, depending on your experience **Responsibilities** - Leading elements of projects and supporting project delivery - Managing, coordinating and...

  • Service Designer

    1 week ago

    Edinburgh, United Kingdom Adecco Full time

    **Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Service Designer

    4 days ago

    Edinburgh, United Kingdom Opencast Software Full time

    **The role** As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey considering both the problem and solution space. We’re currently shaping our service design...

  • Lecturer in Service Design

    2 months ago

    Edinburgh, United Kingdom University of Edinburgh Full time

    **Lecturer in Service Design** **UE08, £45,585 - £54,395 per annum** **Full-time for 35 hours p/w (1 FTE)** **Open-ended** **School of Design, Edinburgh College of Art, CAHSS** We are seeking a Lecturer to work predominantly across the undergraduate BA Hons Product Design programme and related disciplines at Edinburgh College of Art (ECA), and the...

  • Service Designer

    2 weeks ago

    Edinburgh, United Kingdom Version 1 Full time

    Company Description We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. - No 1 Best place to work in Ireland #GPTW2023 !! - 6th Best Large Workplace in the UK - 10th place in Glassdoor Top 50 UK companies - UK &...

  • Lead Service Designer

    1 week ago

    Edinburgh, United Kingdom Registers of Scotland Full time

    Registers of Scotland (RoS) is committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. **Role Purpose** Through effective communication and leadership, the Lead Service Designer will elevate the visibility and impact of service design and UCD practices,...

  • Senior Service Designer

    4 weeks ago

    Edinburgh, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...

  • Service Designer

    1 day ago

    Edinburgh, United Kingdom Kin + Carta Europe Full time

    **About Kin + Carta**: At Kin + Carta we believe growth is built, not theorised. We're makers, builders and creators. We come to work every day to build experiences that customers will love and technologies that businesses will thrive on. Our approach is simple: Accelerate idea-to-value by striking the ideal balance of human-centred design, Agile...

  • Hmrc - Service Designer

    1 week ago

    Edinburgh, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 355902**Salary**: - £42,618 - £50,509- National (£42,618-£45,831) London (£46,977-£50,509)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of...

  • Hmrc - Service Designer

    1 week ago

    Edinburgh, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 355902**Salary**: - £42,618 - £50,509- National (£42,618-£45,831) London (£46,977-£50,509)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of...