Call Centre Care Advisor

2 weeks ago

Rochdale, United Kingdom InHealth Group Full time

Job summary

The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor. As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.

Main duties of the job

What you will do: Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.Call patients to book them in for their appointments at one of our clinics across the countryAnswer inbound calls from patients looking to book appointments in line with best practise standardsEntering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions.

Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

Job description

Job responsibilities

Please Note: Our next Induction will be July 15th 2024, however, interviews will start to take place immediately in readiness for this.

InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.

The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.

Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you

We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.

As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.

Support the patients journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.

The working hours for the PRC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.

To find out more about what its like to work at the InHealth Patient Referral Centre check out our You Tube video:

Join our team at the Patient Referral Centre - here's what our colleagues have to say - YouTube

What you will do:

Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period. Call patients to book them in for their appointments at one of our clinics across the country Answer inbound calls from patients looking to book appointments in line with best practise standards Entering referral information on the in-house patient administration system  Communicating relevant information to internal and external customers via email in a professional manner Person Specification

Qualifications

Essential

see JD

Desirable

see JD

Experience

Essential

see JD

Desirable

see JD

Additional Criteria

Essential

see JD

Desirable

see JD

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