Learning & Development Coach - Talent & Onboarding
3 weeks ago
Job description
Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our apprentices.
The Company has invested in apprenticeships since 1980 becoming an accredited employer in 2010. We are committed to our talent of the future evolving from the apprentices we recruit.
Main Purpose of role**
The role will be suited to someone who has a passion for learning and development supporting colleagues in all roles within the business.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for welcome our new starters into the business and creating a welcoming first impression whilst providing them the skills to complete fulfil their role, the candidate will also deliver our talent programmes to those who are looking to develop and move up the career ladder.
Main Responsibilities
Coach and develop colleagues during 1-2-1 support sessions Deliver inspiring and motivational training that engages learners to achieve the desired impact Evaluate the effectiveness of current training sessions suggesting any improvements. Research and write engaging training content for both a virtual and classroom delivery. Effectively communicate and positively promote organisational changes Knowledge and a high level of competency with department and company technology Be able to self-reflect and identify areas for personal development Motivated ‘can do’ attitude, who strives for excellence in all areas of their role Exceptional Time Management, Organisational skills, and Attention to Detail Provide exceptional customer service at all timesCompetencies
Excellent coaching skills Excellent organisational and time management skills. Strong initiative skills to drive business objectives forward. Flexible to meet the needs of the business. Attention to detail and high levels of accuracy. Strong digital skills Assertive/confident classroom management techniquesQualifications & Experience desirable but not essential
Experience of coaching Previous experience of classroom/remote delivery Level 3 + qualification in Education and Training Experience of delivering training at management level. Assertive/confident classroom management techniquesTeam Work
Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team. Ability to work effectively with people from diverse backgrounds.Communication
Excellent verbal and written communication skills. Ability to liaise with staff at all levels. Effective motivational skills and the ability to remain positive and professional at all times.Our values
Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are demonstrated at all times.
Supportive Motivational Innovative Loyal Excellence-
Sunderland, United Kingdom Hays Travel Full timeJob description Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises and together this makes an excellent learning environment for our...
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