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Hotel Receptionist
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Hotel Duty Manager
4 months ago
Job Description
The Lion Hotel is seeking a proactive and detail oriented Duty Manager to play a crucial role in our dynamic hospitality team, you will be instrumental in delivering great customer service, team motivation, adhering to the highest levels of cleanliness and promoting the company values.
As part of the role you will be overseeing the day-to-day operations of the hotel. Your primary focus will be our food & beverage area but you will be assisting teams across all departments, ensuring the delivery of exceptional guest service and all team members are consistently meeting quality standards. You will also be ensuring the prompt resolution of any customer issues, as well as adhering to all Health & Safety requirements to promote sae working practices
Qualifications
The right person will be:
Someone who can demonstrate leadership and organisational skills via previous experience in a supervisory role. An effective communicator with a passion for delivering exceptional customer service. Proactive and adaptable when working in a fast-paced environment
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Fearless – By October , we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus The top performers in the company will receive unprecedented bonuses, worth from £50, to £1million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
Frasers Festival – an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team which will take place onsite and be an opportunity for the team to find out more about you.
