Costa Coffee Store Manager

6 months ago

West Sussex, United Kingdom Goldex Investments Group Ltd Full time

About Us


Are you passionate about managing your team to
serve the highest quality coffee, offering customers a personalised service with
a memorable experience? That’s Costa We take pride in offering a friendly
welcome within a relaxing environment.



Costa is the UK’s favourite coffee shop, and we
would love for you to be a part of our team



This Costa store is owned by Goldex Investments
Ltd. We are an Award Winning Multi Brand Company with stores throughout the
South East of England... Our motto is “Investing In The Future” and that
includes our staff. Our People Are What Makes Us Great



Benefits



  • Attractive Salary Package;
  • Yearly managerial bonus scheme incentive;
  • 50% Staff discount and a Free Core Drink whilst
    working, 25% off all Costa Coffee stores (discount card);
  • Full, structured training including Barista,
    Brand Standards, Food Safety Level 2;
  • The potential opportunity to complete the Barista
    Maestro course;
  • We love to internally promote our staff so they
    grow with us, creating a long term career path;
  • Company Pension;
  • 28 day holiday;
  • Refer a friend scheme and receive £150 per
    candidate (T&C’s apply);
  • 20% off Goldex Staycations on Thanet Coast (for 2
    or more nights);
  • Opportunity to volunteer for the Goldex and Costa
    Foundation;
  • Access to a range of local and national discounts
    with The Life Style Card; and
  • Recognition opportunities: Hampers for
    Workiversary’s, Store of the Month, Customer Feedback Award, Achievement Awards.


 



How you can impact the business



  • The Store Manager’s purpose is take
    ownership of running their store successfully. You are instrumental in ensuring
    we provide the highest levels of service and Excellent Coffee with a Smile
    every time;
  • You will be responsible for monitoring
    internal store processes such as financial indicators, health and safety
    compliance and a range of other key performance indicators to ensure targets
    are met;
  • You will provide a supportive and
    encouraging atmosphere for your team in store, actively encouraging consistent
    improvement across all areas of performance;
  • You will take responsibility for the
    financial compliance and safety and security of your store, through vigilant
    observation and adherence to cash procedure;
  • Ensure the accurate and timely
    completion of all store documents including having rotas completed well in
    advance to ensure full coverage in store;
  • Monitor the recruitment needs of your
    store with the support of your Area Manager to ensure the most talented
    candidates are hired;
  • Take responsibility for the training
    and development of your team in store in order to nurture consistent
    progression. This includes monitoring completion of online training through My
    Costa Learning and in store performance and development plans;
  • Ensure that all Team Members in store
    are supported with their training journey to maximise sales opportunities
    through excellent presentation, optimal ordering and all relevant sales techniques
    such as upselling;
  • Keep up-to-date with relevant Costa
    Coffee brand standards and communications including internal Goldex Investments
    standards and communications to ensure compliance and the passing of Costa
    checks; and
  •  To ensure consistent communications with both your Line Manager and Office Staff
    to keep stores functioning. This includes payroll and HR queries, raising
    maintenance issues and submitting banking and any required paperwork on time.


Essential Requirements



  • Enthusiasm to execute outstanding customer
    service;
  • Friendly manner;
  • Communicate confidently with customers and your
    team;
  • Flexible approach (ability to be multi-skilled);
  • Willingness to learn;
  • Presentable and able to follow uniform brand
    standards;
  • Reliable & committed; and
  • Flexible to be available for shifts.


Desirable



  • Management experience in a coffee store;
  • Worked within a customer facing environment; and
  • Worked in the hospitality/ retail industry.

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