Technical Support Analyst
Found in: Talent UK C2 - 1 week ago
RESPONSIBILITIES
Liaise with our clients (estate/letting agents) and their (third party) software providers to establish automated data connections, analyse the data quality and work toward clients’ requirements.
Work collaboratively with internal and external technology teams whilst monitoring ticket management system.
Analyse ongoing raw data received from feed providers and liaise with clients, suppliers, and developers to diagnose technical issues and implement solutions.
Competently investigate queries raised by clients, consumers (users of the OnTheMarket site) and colleagues and communicate resolutions clearly whilst managing expectations.
Always uphold the highest standards of customer service.
Proactively audit clients on site; review accounts identified with potential problems.
Able to prioritise and manage work queue.
Independently troubleshoot live service issues, maintain awareness of current solution functionality and its relationship to solution specific database tables, effectively communicate and document issue investigation, resolution, and provide support and knowledge transfer to fellow associates and clients.
Any other duties as called upon, including dealing with ad-hoc work/projects, such as new product roll-outs.
QUALIFICATIONS
Proficient in: Google apps (including Docs, Sheets, Drive, Chrome, and Gmail), Trello, Notepad++, Zoho CRM, and Zoho Support software.
Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
A working knowledge of data extraction, storage, manipulation, processing and analysis, and File Transfer Protocol (FTP).
Experience in support and diagnosis of internet protocols.
Demonstrate an in-depth understanding of real estate industry.
Client-focused professional who is skilled in building and maintaining relationships.
Able to work effectively under pressure within a busy, fast-moving environment.
Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
Able to make decisions independently throughout the problem-solving process.
Possess exceptional internal and external communication and negotiation skills.
Must have excellent attention to detail, be self-motivated, organised, flexible and approachable.
Strong written and verbal communication skills.
Educated to degree level or equivalent experience.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more
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