Casual Duty Manager

4 weeks ago

Gravesend, United Kingdom Gravesham Borough Council Full time

Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the northwest corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

The primary purpose of this role is to ensure all staff are carrying out their work in accordance with our set policy and procedures and to support management in ensuring excellent service delivery, dealing with any complaints immediately and effectively.

Main responsibilities

Responsible for co-coordinating the activities of other service providers to ensure that the needs of all customers and other users of Woodville are met in full. Prepare in advance agreed event signage for all spaces, rooms, venues within Woodville, using correct templates. To be able to answer questions and queries from other internal teams e.g. number of tables in rooms, show timings/info. Check all clients requirements and communicate all requirements to relevant teams, e.g. room set ups, catering requirements etc. Alongside or in the absence of the Front of House Senior the Casual Duty Manager will act as host for visiting VIPs and will represent the Venue Manager on all matters relating to visiting artists, promoters, hirers and members of the public and will deal with all queries and complaints effectively and in accordance with company procedures. Ensure and maintain accurately all health & safety administration relative to the post. Ensure that all work areas are kept clean, safe and tidy at all times, initiating, auditing and complying with cleaning schedules. Report any equipment faults, hazards, accidents or dangerous occurrences to the relevant person immediately. Undertake health & safety training and the preparation of risk assessments as and when required. Be responsible for the safe working practices of staff and the safe use of equipment ensuring that codes of practice and current regulations are adhered to. To adhere to all procedures, policies and practices both of the section and corporately. A commitment and contribution to the Council’s Equal Opportunities Policy is an essential requirement of the post. The post holder will carry out all duties and activities having regard to the provisions of the Health & Safety at Work Act 1974 etc. and in accordance with any instruction from senior members of staff under that Act, or any Council or departmental Codes of Practice or Procedures. Any other duties commensurate with grade as directed by the Service Manager.

Essential qualifications/experience-

Excellent written, verbal and interpersonal communication skills required for dealing with staff, colleagues and customers.

Ability to make decisions.

Excellent team player, with enthusiasm for change and development.

Proven experience of working in a similar capacity.

Flexible working hours as required by the business including unsociable hours, evenings, weekends and some bank holidays.

Knowledge of health and safety in the workplace

Holder of a valid First Aid Certificate.

Desirable qualifications/experience-

Forward thinking approach and desire to make a difference.

Knowledge of the arts and entertainment industry

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.

Training

In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face.

Pensions

A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

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