Senior Admin Lead

2 weeks ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Please note: Previous applicants need not apply

Band 5 Senior Admin Lead - Adult Physical Health Services

We are looking for an experienced Administration Manager for our Adult Physical Health Services administration team, who are pivotal team members in supporting the work to help improve health outcomes . The team work together with a large clinical team to ensure the admin processes run smoothly.

Main duties of the job

We need you to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service to the team. You will be acutely aware of maintaining confidentiality, the implications of GDPR and you will be used to managing many competing priorities on a daily basis; including supervising and supporting staff in complex administrative functions and developing and delivering administrative service changes.

About us

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Job description

Job responsibilities

To ensure service delivery is supported by an effective and efficient admin and clerical support function across all services in the building(s)

To effectively manage and supervise the admin and clerical team in order to flex to the needs of services

To oversee the development of the admin and clerical staff

To develop and implement new ways of working within the admin and clerical team in line with the strategic objectives of the Trust and the Transformational Change Programme.

To ensure service delivery is supported by fit for purpose buildings and equipment

To ensure that the Trust is optimising the use of clinical and meeting rooms to support service delivery

To deputise for the Band 6 Support Services Lead as a point of contact for estates and other departments in the building(s) and liaise with the Estates and Procurement in terms of any landlord issues

To assist managers and clinicians with service development and project work

Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.

Person Specification

Qualifications

Essential

Good General Education ( GCSE English and Maths A-C QCF Team Leading Level 4 / First Line Management Level 3/4 or equivelant

Knowledge and Skills

Essential

Excellent communication/ customer care skills both written and verbal demonstrating empathy and compassion Ability to manage and prioritise own and occasionally other's workload and use own initiative Ability to maintain relevant recording and information systems Understanding of working in a Admin Management role Ability to deal professionally with enquiries from staff, service users and stakeholders

Experience

Essential

Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Relevant experience of working in Healthcare Relevant experience of working in a busy office/customer care environment is essential

Desirable

Experience of working in a Children's Looked After department

Personal Attributes

Essential

Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Ability to travel to multiple sites Experience of working with vulnerable children and/or young people's services

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