Collections Specialist

4 weeks ago

Solihull, United Kingdom e.kundenservice Netz Full time

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone We are looking for x4 Collections Specialist to join our team based at Solihull.

Collections Specialist

Here's what you'll be doing

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we're looking for x4 Collections Specialist to join our team. For this role, you will Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (based Solihull) approximately 2 days per week.

Key responsibilities

Report on the performance of specific processes and investigate process failures to recommend improvements. Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards. Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency. Evaluate training delivered to ensure it is consistent with departmental processes and procedures.

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