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Administration Assistant

2 months ago

Morpeth, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a Band 2 Administration Assistant to join the Secure Care Administrative Service.

The post holder will provide a proactive and comprehensive administrative service, working as a member of the admin team to support clinical staff, within our Secure ward environments at Northgate Park, Morpeth.

Duties will include:

First point of contact for visitors to the ward First point of contact for telephone contacts to the ward Entry and egress of a Secure building Monitoring of Security equipment (keys/ pagers/ alarms/ emergency mobile) General admin - printing/ copying/ filing/ scanning/ archiving/ uploading to RiO/ document tracking on RiO Managing petty cash Booking taxi Ordering stock/ supplies online Managing ward car Reporting and following up repairs/ maintenance/ porter requisitions Booking meeting/ visitor rooms Monitoring and maintaining shared ward diaries

The role will be a varied, no two days the same and we require someone who is able to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

The post holder will report directly to the Administration Manager but work closely with Clinical Team and clinical staff on a day-to-day basis.

Main duties of the job

Key skills required for this post:

Administration experience working within a team. RSA/OCR Level 2 Typing qualifications or equivalent Experience in a customer / patientand service user focused environment Excellent communication and interpersonal Skills. Reception experience advantageous. A good understanding of the RIO system (not essential as training given to those who have not worked on this system before) A good knowledge of Microsoft word/office packages and typing qualifications Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured Expectation to demonstrate flexibility in the role Ability to deal with possible exposure to highly distressing or emotional circumstances and will be expected toparticipate on all relevant training courses appropriate to the role.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 5th September 2024

Closing date : 12th September 2024

We welcome your application

Person Specification

Education and Qualification

Essential

Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience 12 months experience. Good general level of education up to Level 1 standard in English Language and Maths.

Desirable

NVQ Level 2 or equivalent

Skills and Knowledge

Essential

Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point. Able to input data accurately and efficiently. Undertake repetitive tasks whilst maintaining attention to detail. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.

Desirable

NVQ Level 2 customer care

Experience

Essential

Ability to uphold confidentiality at all times. Able to prioritise and plan own workload. Experience of carrying out administrative tasks, , data input, receiving and making telephone calls.

Desirable

Office experience