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Independent Personal Advisor

3 months ago

Cardiff, United Kingdom Vetro Recruitment Full time

I am recruiting several CARING and PASSIONATE Support Assistants on behalf of a fantastic service in the Cardiff City Center area. I am keen to speak with candidates who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and wants to fight alongside those who may not have a voice.

You will be supporting women and children by providing them with an individually tailored support package. There is a need to work flexibly Monday to Friday between the hours of 09:00 and 19:00 and also take part in an on-call service.

This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

  • Salary: £24,800
  • Hours: 35 Hours week (Monday to Friday)
  • Contract: Permanent
  • Shifts: Flexible between 09:00 to 19:00 shifts
  • Location: Cardiff City Center

Benefits of the Support Worker role Independent Personal Advisor

  • Generous Annual Leave Package 26 Days plus Bank Holidays
  • Pension
  • Life Assurance
  • Employee Assistance Program - supports your health and wellbeing at home and work
  • Flexi Working
  • Paid Company Sick Pay & Emergency Dependent Leave
  • Real Living Wage Employer
  • Bike to work scheme, among other benefits.

As a Support Assistant, you will be responsible for the following:

  • Be the first point of contact for service users via phone, email, online chat, text and face-to-face
  • Identify and assess the risks and needs of service users
  • Provide immediate crisis intervention
  • Make detailed and accurate reports and ensuring the CRM is always updated
  • Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services
  • Promote the service
  • Undertake training and development to enhance your skills and knowledge

Requirements:

  • Hold a SafeLives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
  • Driving licence and access to own vehicle is essential
  • Have an understanding of domestic violence and abuse, including the impact on victims and their children
  • Understand child protection issues and how to effectively safeguard
  • Experience in engaging with external agencies
  • Have strong crisis management skills
  • Excellent IT and communication skills
  • Ability to provide practical and emotional support
  • Ability to manage own workload
  • Ability to work alone and as part of a team

If you want to make a real difference in lives click APPLY now