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Head of Operations

3 months ago

London, United Kingdom Immerse Education Full time
Head of Operations (UK) Employment: Full-time, permanent
Reports to:Global Operations Director
Location: London, hybrid (minimum two days per week in central London office)
Salary:Competitive, discretionary annual bonus scheme

About Immerse Education

Immerse Education is a trailblazer in the field of experiential learning, dedicated to revolutionising the educational landscape. Our mission is to empower students globally by providing them with immersive, real-world learning experiences that equip them with the skills and knowledge needed for success in their future careers and lives.

With a visionary 10-year plan, we are committed to becoming the leading provider of transformative educational programmes worldwide. By 2034, we aim to have empowered over a million students through our innovative approach to learning, which combines cutting-edge technology, personalised instruction, and dynamic, interactive content.

Taking place in the Universities of Cambridge, Oxford, and London, our UK summer school programmes are designed to bridge the gap between traditional education and the evolving demands of the modern world. From academic enrichment to career development, our offerings are meticulously crafted to inspire curiosity, foster creativity, and instil a lifelong passion for learning.

At Immerse Education, we believe in the transformative power of education. Our dedicated team of educators, innovators, and creators are passionate about making a difference in the lives of students around the world. Join us on this exciting journey as we strive to shape the future of education, one student at a time.

Overview

The Head of Operations plays a critical role in ensuring the successful delivery and expansion of in-person summer programmes throughout the United Kingdom. This individual is responsible for overseeing the operational aspects of multiple summer school sites, coordinating with a head office team of Area Managers who each manage individual locations. These managers handle the day-to-day operations, troubleshooting, and staff management of their respective sites, with the overarching support and guidance from the Head of Operations.

We are looking for an ambitious and motivated individual who understands that delivery periods require full commitment and sustained effort. During the peak operational period, the Head of Operations will be on emergency call for all UK summer schools, and must be prepared to provide a high level of out-of-hours management support to summer school centre managers and the rest of the head office team. Our ideal candidate is someone with a background in the education industry, with prior experience overseeing multi-location programme delivery, who understands the challenges of the summer school environment and is capable of making tough decisions whilst under pressure.

Responsibilities

  • Responsible for the successful delivery of all summer school programmes in the UK
  • Ensure all operational aspects of the programmes are executed to a high standard, including logistics, safeguarding and staff training
  • Create the annual operational plan and ensure task completion deadlines are met
  • Oversee the budget for all UK locations and ensure all costs are kept within the approved budget
  • Line manage a team of operations managers and support staff
  • Liaise with internal commercial departments to provide updates on programme availability and capacity
  • First point of contact in situations requiring crisis management, ready to solve unexpected issues that arise during the active summer months
  • Act as the safeguarding lead for all UK programmes

Requirements

  • Proven experience in multi-location operations management, ideally within an educational or residential setting
  • Demonstrable experience in leading and developing teams, including hiring, training, and performance management of staff
  • Expertise in managing large budgets, with a proven track record of efficient resource allocation and financial planning
  • Experience in developing and expanding programmes, including strategic planning and implementation
  • Ability to handle emergencies and unexpected situations effectively, ensuring the safety and continuity of operations
  • Excellent verbal and written communication skills, necessary for leading a diverse team and liaising with multiple departments and external partners
  • Capable of managing the fluctuating demands of a seasonal educational programme and adapting strategies as necessary.
Benefits:
  • 33 days of annual leave (incl. bank holidays)
  • Additional days off for your birthday + work anniversary
  • Life insurance
  • Dental insurance
  • Option to work remotely overseas for up to one month of the year
  • Unlimited external life/career coaching service with More Happi
  • Access to a health rewards programme with YuLife
  • Gym membership contribution

We are committed to diversity and inclusion and encourage applications from all qualified candidates. Join us in shaping the future of education and driving transformative growth at Immerse Education.