Service Excellence Advisor

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Belmond Full time

As a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest. In this role, you will be responsible for owning all steps of the post-reservation process, from follow-up tasks, customer queries through to ensuring all details are correct and ready for the customer. Based at Central Reservations in London, and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

  • Diligently, accurately and in a timely manner ensuring all post-sales activities are fulfilled, including ensuring payments are taken, questions answered and tickets and relevant documentation delivered.
  • Responding to customer queries through calls and emails as well as ensuring requests from internal stakeholders are completed.
  • Treating every interaction in a professional yet conversational, natural and warm manner.
  • Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
  • Upselling: treating every customer interaction as an opportunity to enhance the guest’s stay by suggesting add-ons such as upgrades, transfers and experiences.

Requirements

What You Bring:

  • 1-2 years’ relevant experience within a similar role.
  • A diploma or relevant certificate from a recognised tertiary educational institution.
  • Expertise in all systems required to carry out day-to-day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub.
  • Exceptional communication, administrative and customer-service skills.
  • Flexibility to work shifts, weekends and public holidays.
  • At all times, you will embrace and deliver the Vision of Belmond and strive towards the company’s strategy of being the world’s most desirable luxury travel brand.

Benefits

What We Offer:

At Belmond Trains & Cruises, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

  • Hybrid working system- three days in the office and two days working from home
  • Enhanced maternity and paternity pay
  • Group Income Protection & life insurance.
  • Pension fund.
  • Discover Belmond programme

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today

About Us

Belmond Trains & Cruises whisk guests away on evocative adventures across land and water. The legendary Venice Simplon-Orient-Express journeys between captivating European cities. Sister train British Pullman runs lavish day excursions around the UK from London. Royal Scotsman offers thrilling escapes in the Scottish Highlands. Eastern & Oriental Express connects ancient wonders and cosmopolitan cities in Southeast Asia. On the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence.

The Belmond & LVMH Family

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join the Belmond Trains & Cruises division, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

  • Service Excellence Advisor

    2 weeks ago

    London, United Kingdom Belmond Management Limited Full time

    As a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest. In this role, you will be responsible for owning all steps of the post-reservation process, from follow-up tasks, customer queries through to ensuring all details are correct and ready for...

  • Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    London, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – ChingfordOur client, a main dealership in Chingford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...

  • Service Advisor

    7 days ago

    London, United Kingdom Holt Recruitment Full time

    Service Advisor - £31,000 Main Dealership Chingford Our client, a main dealership in Chingford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. - Monday to Friday 8 till 6 and every other Saturday....

  • Service Advisor

    2 weeks ago

    London, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...

  • Service Advisor

    2 weeks ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...

  • Service Advisor

    9 hours ago

    London, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...

  • Service Advisor

    9 hours ago

    London, United Kingdom MBA Project Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...

  • Service Advisor

    2 weeks ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for an experienced **Service Advisor** to join their business based out of their **Toyota Sidcup** Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You...

  • Service Advisor

    7 days ago

    London, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service Advisor Negotiable starting at £30k North London Permanent/Full Time Working Hours: Monday to Friday (8am - 6pm) / 1 in 2 Saturdays (8am - 2pm) Our client, a Motor Trade main dealer group in the North London area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more - please...

  • Service Advisor

    2 weeks ago

    London, United Kingdom THE Institute of the Motor Industry Full time

    Find jobs in the automotive retail industry Starting salary between £25,******,370 per annum pending experience/brand accreditation.  Bonus scheme providing an uncapped on-target-earnings of £33,000+ per annum.  Monday to Friday 8:00am-6:00pm with a maximum of 1 in 4 Saturday mornings 8:00am-12:00pm. Service Advisor Starting salary between...

  • Service Advisor

    7 days ago

    London, United Kingdom Allen Briggs Motors Ltd Full time

    We are looking for an **Experienced **Car Service Advisor. Salary £26K plus bonus. The Service Advisor will act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and...

  • Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    London, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service AdvisorNegotiable starting at £30kNorth LondonPermanent/Full TimeWorking Hours: Monday to Friday (8am – 6pm) / 1 in 2 Saturdays (8am – 2pm)Our client, a Motor Trade main dealer group in the North London area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact...

  • Service Advisor

    7 days ago

    Brentford, Greater London, United Kingdom Holt Recruitment Full time

    Service Advisor - £31,000 Main Dealership Brentford  Our client, a main dealership in Brentford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team. The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. - Access to our in-house training academy for...

  • Service Advisor

    1 week ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor **to join their business based out of their **Toyota Edgware **Dealership. As a **Service Advisor **you are responsible for engaging with customers day to day, discussing their **service **and **MOT **requirements and providing the best solution for the customer. You will...

  • Service Advisor

    2 weeks ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor **to join their business based out of their **Toyota Edgware **Dealership. As a **Service Advisor **you are responsible for engaging with customers day to day, discussing their **service **and **MOT **requirements and providing the best solution for the customer. You will...

  • Service Advisor

    16 hours ago

    London, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service Advisor Basic £27k - £32k DOE, genuine £10k bonus Finchley Road Permanent/Full Time Working Hours: Monday to Friday (8am - 6pm) / 1 in 3 Saturdays (8.30am - 4.30pm) Our client, a Motor Trade main dealer group based in Finchley Road, are searching for an experienced Service Advisor to join their busy team. If you have the right experience and...

  • Service Advisor

    Found in: Talent UK 2A C2 - 17 hours ago

    London, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor...

  • Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    London, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor...

  • Service Advisor

    2 weeks ago

    London, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £25,000 OTE - £40,000 Location - Woodford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...

  • Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago

    London, United Kingdom ACS Automotive Recruitment Consultancy Full time

    Service AdvisorBasic £27k - £32k DOE, genuine £10k bonusFinchley RoadPermanent/Full TimeWorking Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 4.30pm)Our client, a Motor Trade main dealer group based in Finchley Road, are searching for an experienced Service Advisor to join their busy team. If you have the right experience and...