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Customer Delivery Installer

1 month ago

Theale, United Kingdom John Lewis Partnership Full time
Job Summary: Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.

Job Description:

At a glance:

Role: 7.5T CDH Installer

Location: Theale CDH

Position: Permanent Partner 

Salary: £30,549 annually (Equivalent to £14.28, hourly)

Hours: 41 per week, working either an AM or PM shift

-AM shift available - 6 am to 5 pm working 4 days out of 6 (Monday-Saturday). The AM shift includes working 3 in 5 Saturdays.

-PM shift available -  10.30 am to 9.30 pm working 4 days out of 6 (Monday- Saturday). The PM shift includes working 2 in 5 Saturdays.  Please note when working a Saturday the PM shift hours are 7 am until 6 pm.

The PM shift for this role attracts a shift premium of 3.1% Monthly with an additional potential earning of up to £883.50, Annual

Please note: To land this role as a Customer Delivery Driver Installer you’ll need a valid UK C1 Driving Licence with no more than 6 points, a valid DCPC and a valid Tachograph Card.

About the role:

As Partners - members of the Partnership - it's our responsibility to ensure our growth for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos every Partner works by and you'll carry it into your role too.

Our Installation specialists are the face of the John Lewis & Partners brand. For over 100 years we have worked hard to create an enviable reputation that we can all be proud of. You’ll maintain a safe working environment by adhering to safety regulations, out on the road and in our customers’ homes.

Whilst in our Customer’s Homes you will carry out wet connections and TV & Audio installations along with the assembly of products. Once fully proficient in the Installer role, you will receive further training and development, to progress to a Technician position. The CDH Technician role includes TV Wall Mounts and Integrated appliances installations with all training taking place at one of our Technical Training Centres. Having completed the training and is qualified as a Technician your pay will increase to £31,768.92, annually.

As a Customer Delivery Driver Installer your typical day may involve:

  • Carrying out vehicle checks before you start your journey 

  • Handling a complex installation in a customer's home

  • Using the latest in-cab technology and multi functional devices to navigate your day

  • Working as a 2 person team you will be responsible for organising your day, including providing excellent customer service and operating within transport legislation requirements 

We hope you’re tempted, and if not perhaps you have a friend or family member who would suit this role? We are excited to hear from you or them

Required essential experience skills and qualifications:

  • The ability to cope with the physical requirements of the role (this role requires heavy lifting).

  • Previous experience driving above 3.5-tonne vehicles.

  • Good communication skills, both over the phone and face-to-face.

  • Excellent Customer service skills

Desirable experience skills and qualifications:

  • Installation and disconnection of white goods.

  • TV installations

  • Assembly of flat pack

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include:

  • Once you’ve been with us for three months, you’ll get a Partnership discount in-store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

  • Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.

  • Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

  • Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

  • Great focus on well-being and flexible working and our equal parenthood leave Policy

  • Free Onsite Parking 

  • Subsidised meal 

  • Driver CPC refreshment training provided in house

And much more Find out more about our benefits here:

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