Shift Leader

Found in: Talent UK C2 - 1 week ago

Sutton, United Kingdom K&Z Holdings - Pret A Manger Full time

Pret A Manger ShiftLeader

THE RIGHT PRETPEOPLE

  • Support and coach the team toensure they reach their potential in both the shop andkitchen
  • Support the training pathways to ensuretraining happens on time
  • Lead by example and behandson when required
  • Assign duties amongstteam members to match individual productivity rates skill sets andcurrent responsibilities
  • Coach the team forgood performance by offering good regular feedback andpraises

AMAZINGSERVICE

  • Lead the Speed of Serviceprinciples
  • To ensure the team consistentlyfollows the 6 Key Pointsof Service
  • Follow theMBWA principles
  • Empower the team to deliverengaging Joy of Pret activities
  • Role model the3Bs and empower the team to Be Kind Be Honest BeGenerous
  • Ensure the Coffee Calling System isfollowed efficiently
  • To ensure all Marketplaceorders are prepared promptly andaccurately

DELICIOUS FOOD ANDDRINK

  • To ensure the team consistentlydelivers delicious food by following the 6 Key Points ofProduction
  • To ensure the 11Step ProductionProcess is always followed to guarantee our customer safety andthat each product is accurately made andlabelled
  • To always follow the ProductionPrinciples putting customers needs first and never compromising onquality or freshness
  • Ensure How to Cards areused and followed consistently to deliver Pretstandards
  • Ensure Line Checks are carried outsuccessfully and any improvement needsactioned
  • To ensure no Made to Sell (MTS)rejects are on display in our Langars
  • Tocontinually develop the teams knowledge about the quality of ourfood and coffee
  • To ensure our Barista PreparedDrinks are made by trained employees consistently and to thehighest standard

WELLLOVEDSHOP

  • To make sure Food Safety andHealth & Safety Standards are consistently followed tomaintain the safety of the team andcustomers
  • To ensure that all safety checks arecorrectly monitored and recorded
  • To takecorrective action immediately on issues that affect customers theteam or sales
  • To ensure the shop is clean safeand the equipment is always well maintained
  • Tofollow the Managing by Walking Around (MBWA)principles proactivelymonitoring Pret Standards and seeing the shop through the customerseyes
  • To demonstrate due diligence and reportand escalate any quality issues

SHOPPROFITABILITY

  • To maximise sales labourefficiency and profit through the support of the Big 4 (ForecastingRota Ordering& Production)
  • Carry outordering accurately and in line with the businessneeds
  • Lead monitor and follow up on MysteryShopper requirements
  • To ensure good stockcontrol by following the 7 Steps ofUnaccounted
  • To ensure Prets Financial Standardsare always followed to minimise risks and ensure teamsafety
  • To always follow merchandisingguidelines and to ensure marketing is used effectively to drivesales

GROWINGSALES

  • To always follow merchandisingguidelines and to ensure marketing is used effectively to drivesales
  • Support the execution of successful foodlaunches
  • Encourage clear and engagingcommunication between the kitchen and FOH to ensure business needsare met
  • To support Marketplaceopportunities

Thisrole is only open to applicants within the UK or who already holdthe right to work in the UK we are not able to sponsor VISAs atthis time.

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