Telecoms Operator

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs. 

National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves. 

In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.

Job Introduction

An opportunity is available for a Telecoms Operator based in the South Wales National Grid Telecoms team, ideally to be based in one of the following locations but other locations within the South Wales distribution area will be considered.

Swansea, Cardiff or Church Village, Pontypridd

To apply, you will need to hold English & Maths GCSE (1-9/G-A*) or equivalent qualification deemed to be at the same level in these subjects, such as Functional Skills.

Evidence of your qualifications will be required prior to appointment.

Main responsibilities

As a Telecoms Operator you will be carrying out maintenance, inspection, supervision and installation tasks across the National Grid Telecoms network. You’ll be results driven, to ensure our National Grid Telecoms teams and customers receive excellent support and service.

The work will involve working along and away from the depot. The working environment requires quick, decisive and responsible actions to meet the demands of the role. You will have challenging targets and will need to be flexible in your approach. You will:

Respond to enquiries, both verbally and in writing from Telecoms team members or from Customers. Operate and maintain the National Grid Telecoms Support mailbox system. Administer various databases supporting National Grid Telecoms. Provide administration and support to the National Grid Telecoms teams.

Ideal candidate

You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

You must be reliable, well organised and be able to work as part of a small team and you must be able to work using your own initiative. Possession of basic keyboard skills is desirable and full training will be given on the applications used.

As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. You may still be considered if, for example:

you have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government you were studying abroad you were living overseas with parents

If you have any further queries relating to National Security Vetting,

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