Customer Service Specialist I

4 months ago


Heysham, United Kingdom Thermo Fisher Scientific Full time
:

As a I for the FCP Custom & Bulk business, you will be responsible for the customer experience through the end-to-end sales order lifecycle (from initiation of opportunity to customer enquiry) Your role will be closely linked to our internal teams and support the enablement of our customers to make the world healthier, cleaner, and safer.

Essential Job Functions and Accountabilities 1 :

· Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors

· Review, prioritize, and execute sales orders for assigned region

· Monitor progress of order fulfillment

· Provide proactive updates regarding order status and concerns to customers

· Maintain customer information and engage with ERP systems

· Attend standup meetings to discuss roadblocks in getting customers the products that were requested

· Handle customer questions that come in after order placement

· Be a subject matter expert for your customers in region and provide backup support to other team members as required

· Embrace the PPI business system to drive improvements to processes within the EMEA based team

Minimum Requirements / Qualifications:

· Commercial or Scientific education preferred

· Experience working in a global environment

· Experience collaborating with customers and commercial teams amongst other key stakeholders

· Proficiency in using ERP systems and Salesforce

· Exceptional organization skills and attention to detail

· Strong interpersonal communication and collaboration skills (both verbal and written)

· Strong understanding of Microsoft Office Suite

· Clear understating and practices customer centric approaches

· Command of the English language (interpretation, writing, and speaking). Preferred French or Italian comprehension.

·



  • Heysham, Lancashire, United Kingdom Thermo Fisher Scientific Full time

    As a key member of our FCP Custom & Bulk business team, you will be responsible for delivering exceptional customer experiences throughout the entire sales order lifecycle. Your role will be closely linked to our internal teams and will support the enablement of our customers to make the world healthier, cleaner, and safer.Key Responsibilities:Provide...


  • Heysham, United Kingdom Thermo Fisher Scientific Full time

    Based in Heysham, UK the Customer Service Centre of Excellence is part of the Laboratory Chemicals Division Customer Service EMEA team, reporting into the Life Sciences **Commercial Operations group.** The Heysham team is responsible for supporting our chemicals’ clients throughout the lifecycle including the administrative, quotation and order fulfilment...


  • Heysham, Lancashire, United Kingdom Creative Support Ltd Full time

    Company Overview: At Creative Support Ltd, we strive to provide high-quality support services that empower individuals with complex needs and histories. Our commitment to delivering supported living care is unwavering.We are currently seeking a dedicated Relief Support Worker to join our team in Lancashire. This role presents an excellent opportunity for you...


  • Heysham, Lancashire, United Kingdom Altrad Full time

    About the Role:We are seeking a skilled Scaffolding Specialist to join our team at Heysham 2. As a Scaffolding Specialist, you will be responsible for performing scaffolding tasks in a safe and efficient manner, in accordance with training and company procedures.Key Responsibilities:Erect, modify, and dismantle all types of industrial scaffolds using both...


  • Heysham, Lancashire, United Kingdom United Utilities Full time

    Job Title: Water Network Maintenance SpecialistWe are seeking a skilled Water Network Maintenance Specialist to join our team at United Utilities. As a key member of our maintenance team, you will be responsible for ensuring the reliability and efficiency of our wastewater network assets.Key Responsibilities:Carry out planned and reactive maintenance tasks...


  • Heysham, Lancashire, United Kingdom Creative Support Ltd Full time

    Salary: The estimated salary for this position is around £210-280 per week, reflecting the importance of fair compensation for our valued staff members.In addition to a competitive salary, we pride ourselves on creating a supportive work environment that fosters growth and development. As a Relief Support Worker, you will have access to ongoing training and...


  • Heysham, Lancashire, United Kingdom NHS Full time

    Consultant Psychiatrist - Older Adult CommunityWe are seeking a Consultant Psychiatrist to support our teams in Lancaster and Morecambe, focusing on the Community Mental Health Team, Rapid Intervention and Treatment Team, and Memory Assessment Service.Key Responsibilities:Care for patients referred to the Rapid Intervention and Treatment Team, Community...


  • Heysham, Lancashire, United Kingdom Creative Support Full time

    ["We are seeking a dedicated Support and Care Specialist to join our team at Creative Support. As a Support and Care Specialist, you will provide practical support to individuals with complex needs, enabling them to participate in community activities and develop their domestic, financial, and emotional management skills.You will work closely with service...


  • Heysham, Lancashire, United Kingdom NHS Full time

    {"Main Duties of the Job": "The successful candidate will be responsible for providing high-quality clinical care to older adults, working closely with the Community Mental Health Team, Rapid Intervention and Treatment Team, and Memory Assessment Service. This will involve assessing patients, developing treatment plans, and implementing interventions to...


  • Heysham, Lancashire, United Kingdom Arnold Clark Group Full time

    Company OverviewThe Arnold Clark Group is a leading provider of automotive services, with a commitment to delivering high-quality repairs and maintenance to our customers.We are currently seeking a skilled Agricultural Equipment Mechanic to join our team, working on a variety of manufacturers and models.This is an excellent opportunity for a talented...


  • Heysham, Lancashire, United Kingdom Arnold Clark Group Full time

    Job DescriptionAs an Agricultural Equipment Mechanic, you will be responsible for safely preparing customers' vehicles, taking pride in your work, and contributing to a capable team.You will work on a wide range of manufacturers and models, developing your skills and staying up-to-date with the latest vehicle technology.


  • Heysham, Lancashire, United Kingdom search Full time

    We are seeking a dedicated Care Assistant to join our team in the Morecambe area. As a Care Assistant, you will work in various private healthcare settings, supporting individuals with mental health illnesses and learning difficulties.The ideal candidate will have recent experience in a healthcare setting, a flexible approach to work, and the ability to...


  • Heysham, United Kingdom O'Reilly Transport (Ireland) Ltd Full time

    _**HGV Trailer Technician Required**_ We are a very busy haulage company situated in Heysham Lancashire; we are looking for an HGV trailer technician to join our already busy team. ideally a qualified person however we will interview someone with unqualified mechanical experience. You will be inspecting and repairing HGV trailers You must have access to...


  • Heysham, United Kingdom O'Reilly Transport (Ireland) Ltd Full time

    _**HGV Trailer Technician Required**_ We are a very busy haulage company situated in Heysham Lancashire; we are looking for an HGV trailer technician to join our already busy team. ideally a qualified person however we will interview someone with unqualified mechanical experience. You will be inspecting and repairing HGV trailers You must have access to...


  • Heysham, Lancashire, United Kingdom Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Quality Control Manager to join our team at Thermo Fisher Scientific. As a key member of our quality team, you will be responsible for ensuring the highest standards of quality in our products and processes.Key Responsibilities:Develop and implement quality control procedures to ensure compliance with regulatory...

  • Retail Store Manager

    4 weeks ago


    Heysham, Lancashire, United Kingdom Card Factory Full time

    Job Overview:At Card Factory, we're passionate about delivering exceptional customer experiences and driving store growth. As a Store Manager, you'll play a key role in achieving this by leading a team of colleagues who share your passion for customer service.Key Responsibilities:Develop and implement strategies to drive commercial growth and improve...


  • Heysham, United Kingdom BAE Systems Full time

    Job title: Senior Commercial Officer Location: Barrow-In-Furness We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: £39,000+ depending on skills and experience What you’ll be doing: Provision of contract management support including contract administration,...


  • Heysham, United Kingdom Thermo Fisher Scientific Full time

    **Work Schedule** Other **Environmental Conditions** Office When you’re part of the team at Thermo Fisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale! Join 130,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. You’ll find...


  • Heysham, Lancashire, United Kingdom Outcomes First Group Full time

    How would you like to be paid for five days but only work four*?Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a...


  • Heysham, United Kingdom Booker Group Full time

    About the role - **This is a Part Time position working 30 hours per week with shifts Mon to Fri 9am to 15:30.** We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced...