Portering Team Leader

3 days ago

Warwick, United Kingdom SWFT Clinical Services Ltd Full time

Job summary

We are seeking an enthusiastic person to join our Portering support team to provide leadership and support for Porters and Operational Orderly's, based in Radiology and Theatres. You will be expected to have a good level of education and be able to demonstrate a basic understanding of computerised software such as Microsoft word, excel and power-point. You will be expected to have a good understanding in leading teams, preferably in portering, however experience in other similar fields can be accepted.

The candidate should be able work in a calm, logical and methodical way and be able to multi-task. They should also demonstrate an adaptable, flexible approach to work both within a team as well as being able to use their own initiative.

The role will be onsite based and support should there be shortfalls in the team.

Internal Applicants who are currently on Agenda for Change terms and conditions will be at Band 4.

Main duties of the job

To Lead the day-to-day operational services of the South Warwickshire NHS Foundation Trust Radiology and Theatre departments Porters and Operating Department Orderly's (ODO).

The post holder will maintain operational knowledge of both services detailed below so that to ensure a smooth seamless support is maintained at all times. In addition the post holder will provide cover during leave and absenteeism.

The post holder will be the first point of contact for departments which will require high visibility to all users of the services and the staff/teams that they lead.

The post holder will be required to delegate tasks as necessary thought out departments, services and teams, whilst utilising good leadership and problem solving skills, ensuring that they actively pursue and reinforce policies in relation to Equal Opportunities and diversity legislation.

About us

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Job description

Job responsibilities

The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility.

The post holder will be required to undertake Datix, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.

The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.

Provide an efficient and effective response to deal with day to day enquires and complaints, escalating complex issues to the relevant manager.

To report variances and reduction in service to the appropriate Facilities manager, identifying reasons and assisting with the establishment of a remedial action plan to ensure services are delivered.

To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.

To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To assist in the design and implementation of all bespoke departmental training courses.

Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion.

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required.

To provide short-term cover for colleagues during periods of leave.

The above is only an outline of the tasks, responsibilities and outcomes required of the role.

The post holder will carry out any other duties as may reasonably be required by the Facilities and directorate management teams.

Person Specification

Qualifications and Experience

Essential

Please see detail Job Description and Personal Specification

Desirable

Please see detail Job Description and Personal Specification

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