Client Services Associate

Found in: Talent UK C2 - 1 week ago


London, United Kingdom AlphaSights Full time

About AlphaSights

AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world’s top investment funds, consultancies, and Fortune 500s. Founded in 2008, AlphaSights is a fast-growing, founder-led company. 

The Role

You will be responsible for :

  • Developing and managing a portfolio of Key Accounts.
  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.
  • Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
  • Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
  • Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
  • Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

  • Undergraduate degree, no subsequent experience necessary
  • Track record of strong academic performance (equivalent of 2:1 or above preferred) 
  • Extracurricular achievement throughout school and university
  • Internship experience evidencing an interest in business
  • Outstanding communication skills 
  • Fluent English and French or C2 level is required; experience living or working in continental Europe is desired

What's on Offer?

  • Fantastic work culture
  • Attractive Salary & Benefits
  • Leadership Role


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