Senior EPR Integration Project Manager

Job summary

The RNOH is planning to deploy a new EPR (Epic) which will lead to the transformation of care at the hospital. It's an opportunity to improve how we work as a team, make care safer and support staff to spend time on the things that make the biggest difference to patients. The RNOH has just signed off the Outline Business Case (OBC) and completed a procurement for a new EPR, selecting Epic as it's preferred EPR system, to be delivered via the Connect model and hosted and supported by UCLH. The Full Business Case is currently being reviewed and negotiations with Epic and UCLH are currently in progress.

The EPR Programme is the largest transformation programme to be undertaken in the Trust and will result in the decommissioning of the majority of Trusts clinical and non clinical systems and integration with some retained systems with Epic. UCLH will lead this effort but a Senior Integration Project Manager will be required to oversee/manage the implementation and integration between these retained systems and the Trust's chosen EPR, Epic.

The post is line managed by the EPR Programme Manager and accountable to the EPR Programme Director and EPR Solutions Architect

Main duties of the job

This is a high-profile programme and the post holder will work closely with the EPR Programme Manager, UCLH and RNOH EPR Solutions Architects and RNOH infrastructure managers to manage the implementation and integration of the interfaces between retained systems and the EPR through all stages of the Programme.

About us

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes. Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.

Job description

Job responsibilities

Main Duties and Responsibilities

Responsible for the provision of the highest possible standard of EPR Interface strategy and service provision to support the Trust, providing expert advice and guidance to the Trust on strategies for developing the services to improve patient care and deliver ongoing service improvements. Provide subject matter expert (SME) guidance for developing and configuring systems interfacing and integration services at the Trust. Take advice from the EPR Integration Architect and system supplier, in order to provide authoritative advice on any technical matters falling within the EPR Interface Managers remit. Lead / Assist in the RNOH Integration Strategy as appropriate to include the EPR implementation with UCLH, interfacing of retained RNOH legacy systems and clinical data viewers / archives. r Ensure that any transformation projects relating to operational system interface and integration adhere to a strict change control process to minimise any adverse impact to the Trust environment and end users. Management of Integration and Interface Analysts where appropriate, ensuring effective management of team tasks and work plans. Ensure standard operating procedure documentation is complete, up to date and stored in the appropriate location. Scope requirements for service development requests relating to the Trust EPR and associated business cases, completing within the required timescales. Provide significant technical input in relation to the development and ongoing maintenance of interfaces between systems. Establish policies and procedures for systems interfaces that align to Trust standards and national practice and will ensure that data standards and legislative requirements are incorporated into systems developments. Responsible for the provision of support and guidance to members of the wider IM&T / Informatics team on systems interface related issues. Lead the EPR Interface team in the provision of advice, guidance and support to the wider EPR team and further Trust-wide queries. Provide expert advice which may affect patient care and budget expenditure across the EPR programme. Develop strategies and plans both long-term and across the life of the EPR Programme to develop and implement complex new solutions to benefit a wide range of clinical and corporate users across the Trust. Support the IT Department, EPR and wider Corporate planning processes, working closely with senior clinicians and leaders throughout the Trust. Ensure Integration SLAs are met including problem resolution of high priority interfacing errors / concerns. Working with our supplier, the EPR programme team and BAU colleagues, identify new opportunities for developing and refining the integration platform at the Trust. Responsible for research and information gathering from internal and external sources to inform the development of the Interface Strategy and wider EPR Strategies, including through user groups, external publications and visits to centres of excellence. Use judgement to make decisions on the highly complex requirements posed by differing needs, which may have no precedent or where there are conflicting opinions. Analyse and interpret highly complex issues as above, using option appraisal and other methodologies to develop solutions. Provide training to Trust teams as required on all aspects of Trust interface and integration and operational data platforms. Responsible for recruitment of staff into the interface team. Liaising with third party suppliers and Trust staff in matters relating to support issues, upgrades, testing and fixes, on occasion requiring negotiation around availability of resources and schedules for implementation. Responsible for staff conduct, monitoring of staff performance, annual leave, appraisal and staff development. Responsible for assuring the quality of data stored at the Trust and providing expert guidance and advice for continual improvement of data quality standards at the Trust. Responsible for communicating any data quality problems encountered to the Trust's Data Quality Team, and for assisting the team with resolution of such problems in their services. Responsible for the implementation of the requirements of the Information Governance Toolkit which relate to storage and management of patient information and will act at all times in accordance with the Data Protection Act 2018 and Caldicott Principles. Use own initiative to identify where improvements can be made to Trust interface and integration services and discuss proposed changes with the Associate Director of IT and the EPR Solutions Architect.Proactively respond to and resolve conflicts if/when they arise. Promote the achievement of Trust and departmental strategic objectives. Have a high level of autonomy within the organisational framework and work unsupervised on projects. Responsible for managing and prioritising their own workload independently. Represent/deputise for the Associate Director of DW and Integration when required. Maintain own personal development, through participation in the appraisal and personal development planning framework. Exercise own interpretation of policies and how they are implemented. Ensure that all duties are carried out to the highest possible standard and in accordance with current quality initiatives within the area of work and the policies represented. Have a full understanding of the Trusts complaints procedure/policy and demonstrate the ability of effective complaint resolution. The post holder will be required to manage the planning and organisation of own workload. This also includes prioritisation of the teams workload. This will happen daily due to the nature of work and interruptions required to deal with unplanned events.

Resource Management

Manage resources allocated to the projects. Engage with 3rd party suppliers of retained / legacy providers during implementation phases as appropriate. Line management responsibility for project support staff and any external contractors as appropriate.

Communication and Key Relationships

Clear and timely communication with RNOH and UCLH Programme Teams. Report to governance committees as appropriate. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Person Specification

Communication & Relationship Skills

Essential

Excellent interpersonal and leadership skills Able to manage and co-ordinate a multi-disciplinary team of project staff. Can work well with colleagues of all grades and in all roles Very good oral and written communications skills An effective team worker who pays attention to detail Have a thorough understanding and commitment to equality of opportunity and good working relationships Able to remain calm under pressure Communication of Issue resolution of Integration errors, adherence to ITIL and/or SIAM standards where appropriate Able to explain highly complex technical issues in a way that non-technical IT people may understand

Desirable

Ability to make decisions autonomously, when required, on difficult issues

Knowledge, Training &Experience

Essential

Qualified to degree level Evidence of CPD o Master's degree level, or equivalent professional qualification Demonstrable specialist knowledge of integration standards such as XML, HL7, SOAP, Api's and other healthcare related messaging protocols Experience in the implementation of digital services within the NHS Experience of Interoperability standards using Health Integration Engines InterSystems, Ensemble, Mirth etc, PRINCE II or Agile Qualified Highly developed project management skills with proven record of appropriate use of project management tools At least 5 years project management experience within a large organisation Carry out detailed research and develop reports on complex solutions for programme management of the EPR programme Proven record of delivery of complex, integrated IT systems Experience of using presentational tools ( MS PowerPoint) Experience of developing and delivering systems training Experience of developing IT solutions to organisational processes Experience of process mapping to identify and deliver change IT solutions to organisational processes

Desirable

Experience in manaHands-on experience in SQL and database design using Microsoft SQL Server ging third parties/contractors/suppliers Experience of NHS Interoperability standards UK Core FHIR, OpenEHR, ITK

Analytical & Judgment Skills

Essential

Ability to demonstrate effective and appropriate use of recognised project methodologies Outstanding problem-solving skills and analytical skills, especially understanding processes Can work to tight deadlines and manage complex workload Be able to plan and organise complex programmes of IT implementation Ability to manipulate tools and equipment accurately Ability to gather requirements and create technical specifications for integration solutions

Planning & Organisational Skills

Essential

Excellent interpersonal skills Always considers the patient Customer focussed. Motivated to support organisation excellence. Excellent organisational skills including the ability to plan and organise broad range of complex activities Self starter Comfortable with ambiguity. Team worker. Ability to work in a team under pressure Flexible approach to work.

Desirable

Level of knowledge of how to manage and set budgets

IT skills

Essential

Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel

Desirable

Microsoft SQL Server database administration experience

Responsibility for Equality, Diversity and Inclusion

Essential

Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Responsibility for Policy/Service Development

Essential

Demonstrate commitment to support the development of the strategy based on feedback from the workforce

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