Assistant Manager

3 weeks ago

London, United Kingdom London Youth Sports Trust Full time

London Youth Sports Trust is a new charity that in March 2022 signed a 30 year lease for this charming sports ground that has fallen into some disrepair and was running at a substantial loss.

The charity was founded by top youth football club Lambeth Tigers FC and Dulwich Cricket Club’s women and girls’ teams to make the Griffin a home for their own teams, and to develop it as a top-quality hub for advancing social, racial and gender inclusion in football and cricket.

Our mission is to create a sports hub that offers outstanding and affordable facilities to young people who would not otherwise have access to them – principally the less privileged and racially diverse communities of South London, and women and girls.

Lambeth Tigers have a proud record of developing outstanding footballers from a very broad range of social and ethnic backgrounds, and Dulwich Cricket Club has tripled girls’ participation in junior cricket over the past three years. Other users already welcomed at the Griffin include Carnegie Cricket Club, a club with a West Indian heritage that in its decades of operation has not had a home.

We are supported by Sport England, the England and Wales Cricket Board, Surrey County Cricket Club, the Football Foundation and other public bodies and sponsors

The Assistant Manager's role will be to support the General Manager in their mission to support the inclusive sporting mission of the charity and its partner clubs, by developing and implementing a successful business strategy that maximises income, controls costs, and thus allows the charity to operate sustainably. This is centred on running a programme of use and events, as well as the management of all staff and volunteers, and overseeing the care and upkeep of the facility. We are looking for someone interested in taking on the challenge of turning the facility into a successful community hub and who has a vision for how to use it to address unequal access to sporting opportunities

The Assistant Manager (AM) will deputise for the General Manager (GM) when required in all aspects of operational management of the Griffin Sports Ground.

The AM role will include but not be limited to the following:

EVENTS & BAR MANAGEMENT

A key area will be to deliver aspects of our extensive events program, where typically the clubhouse is rented out for private events like birthday parties and funeral receptions. The profits from these events play a major role in subsidising our charitable work and sporting activities.

Event management and organisation:

  • Ensure events are completed smoothly and resolve any problems that may occur
  • Conduct viewings and answer any questions that potential customers may have
  • Implement objection handling where necessary
  • Ensure customers have an excellent experience, whilst preserving the interests of the trust

Bar (and kitchen) management:

  • Stock count and inventory management
  • Placing orders within budget
  • Coordinate and receive deliveries of wet and dry stock
  • Assist with hiring and training of bar and kitchen staff
  • Create a welcoming environment for customers
  • Ensure the back-office is kept up to date with price and stock changes
  • Oversee the cleanliness and standards of the bar, kitchen and stockroom areas
  • Notifying the GM of health hazards and violations

Book-keeping:

  • Assist with book-keeping by entering receipts into spreadsheets, scanning receipts into filing system and making sure that VAT receipts are collected for all expenditure

COMMUNICATIONS

  • Contribute to creating content for internal communications and social media

HEALTH AND SAFETY

The AM will assist the GM in ensuring the sports ground is safe and secure. After any necessary training, the AM will assist the GM in:

  • Checking procedures are followed
  • Carrying out weekly / monthly health and safety checks
  • Monitoring and logging hazards; personally fixing where possible or seeking assistance from stakeholders

COMMUNITY PARTNERSHIPS

The AM will deliver on aspects of:

  • Maintain relationships with clubs and their members; sharing feedback from them and encouraging good behaviour
  • Identify community groups that could use our facilities. Proposing new income streams to the GM and helping develop new business plans

STAFF MANAGEMENT

The AM will assist the GM in:

  • Training and managing interns or junior staff
  • Creating and maintaining a positive work environment

MAINTENANCE & RENOVATION

  • Deliver aspects of ensuring the site is well-presented, clean and in a good state of repair at all times
  • Assist with supporting the renovation program by helping to deal with contractors and supervising works when they occur

REPORTING TO OUR LEADERSHIP TEAM AND OTHER STAKEHOLDERS

When GM is on leave, the AM will:

  • Report any urgent matters to leadership team and trustees (major safety/security incidents or issues)
  • Assist with emergency response (e.g. call outs when alarms go off, or incidents are reported)
  • Liaise with the tenant of the flat we rent out above the changing room block

At all times:

  • Share key-holder and emergency call out responsibilities
  • Assist with ensuring there is sufficient operational cover across the week. Contact stakeholders to find cover where necessary

Requirements

  • Experience managing a bar and / or events
  • Ability to communicate with different types of stakeholders
  • Comfortable working in a small team
  • Good time management skills to prioritise tasks
  • Available to work evenings and weekends
  • Interest in sport and / or non-profit sector is advantageous

20 hours per week / £31,200.00 pro rata

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