GP Practice Manager

Job summary

Think diversity. Think inclusivity. Think differently.

Its difficult to tell practice manager job adverts apart from what they say to what really matters. Ultimately, we all want a job that gives us a sense of autonomy, purpose, and fulfilment.

At Lawrence Hill Health Centre Bristol, we offer a genuine collaboration with 4 partners who will listen, respect and value your contribution. For us, work is about team spirit, ethical healthcare, and local community focus. We are looking for someone who shares our adaptable, approachable management ethos to help lead an efficient and effective GP practice. Do you share our passion to work with and lead, patients, staff and community partners to reduce health inequalities?

We offer flexibility to suit your needs.

Fed-up, bored, under-appreciated, fancy a change or new fulfilling role? Weve got you. Find out how you can make a difference. Think Lawrence Hill Health Centre.

Lets start a conversation: A or

Main duties of the job

The Practice Manager will work closely with the Partners in developing and maintaining an efficient and effective GP practice. In particular, the role will support the Partners in areas of project management, personnel management, management of patient and clinical information and general administrative duties. At all times the post holder must act in a manner consistent with the code of conduct and appearance representing the Practice and the NHS

The Practice Manager will oversee the administrative, human resources facility management and business functions of the medical practice. They will also assist in the area of financial management as directed by the GP Partners.

About us

Lawrence Hill Health Centre is a vibrant inner-city practice based in a purpose-built modern building with a beautiful large garden. As a team we are passionate about the care of our patients who come from diverse ethnic and social backgrounds and we work collaboratively to strive for tangible and lasting improvements to their health.

We pride ourselves on being a strongly supportive and friendly practice where everyone helps each other out. The 4 partners are approachable and respect all staff contributions and ideas, your voice really matters and in turn it is important our management share this ethos. We understand the importance of maintaining a healthy work life balance and are supportive of flexible working patterns to suit your individual circumstances. This positive environment allows for personal growth amongst the team and new ways of working to be implemented. At Lawrence HIll Health Centre no two weeks are the same and the rich tapestry of challenge and change makes it varied and interesting. We are passionate about reducing health inequality and work collaboratively with community partners and Bristol Inner City PCN to holistically improve the health of our local population. Bristol is well known for its creative and environmental impact and we fully embrace this culture at LHHC, we are on track to achieve our RCGP Gold Green Impact Award this year.

Job description

Job responsibilities

The day-to-day duties and responsibilities include but are not exclusive to:

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Functional management of all clinical and administrative staff. Direct line management of staff members as decided by the partners Leading change and continuous improvement initiatives and coordinating projects within the organisation as directed by the GP partners. Implementing and embedding an efficient business resilience plan in conjunction with the GP partners. Ensure the practice maintains compliance with its NHS contractual obligations. Adopting a strategic approach to the management of all patient services. Support the team to reach QOF targets. Coordinate GP partner meetings, produce agendas and minutes and distribute as appropriate. Liaise with line managers to ensure that practice meetings are arranged, and agendas and minutes are circulated as appropriate. Ensure that actions from relevant meetings are actioned within agreed time scales. Ensure effective communication with all team members including holding regular line managers meetings. Produce new practice policies when needed and support the necessary staff with the reviewing, updating and distribution of practice policies. Produce reports where necessary both internally and those required by the ICB and NHS England. Discuss and implement proposed changes with appropriate team members and line managers. Ensure insurance policies are maintained for partners, premises and equipment. Ensure compliance with IT security and IG and complete and submit the annual Data Protection and Security Toolkit. Responsible for the practice registration with CQC, ensuring the registered manager and partner details are correct and submitting any changes as required. Responsible for ensuring CQC compliance across all domains and leading on inspections when required. To review all complaint responses once drafted. To submit the annual GP practice data on written complaints in the NHS collection (KO41b). Complete the annual general practice electronic self-declaration (eDec). Assist with setting and maintaining a rolling audit programme. Negotiating, drafting and issuing licence to occupy agreements. Liaising with the practice solicitor/employment advisor. Liaising with the PCN Business Manager and attending meetings as appropriate. Liaising with the ICB staff and attending meetings as appropriate Liaising with other external bodies and attending meetings as appropriate.

Human Resources

Take the HR lead for the practice and provide HR support to the Line Managers where necessary. Manage and maintain effective systems for the resolution of disciplinary and grievance issues. Manage the recruitment and retention of staff following practice policies and complying with current HR legislation. Ensure that all staff have up-to-date job descriptions and person specifications that are reviewed and regularly updated. Ensure that all staff are issued with a contract of employment. Ensure that every staff member has a personnel record that is appropriately maintained. Ensure that all staff undertake a robust induction process including receiving the appropriate induction training. Responsibility to ensure that all staff have received the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively and their development is regularly reviewed. Arrange and deliver training sessions as appropriate. Ensure that details of staff training are maintained. Ensure that annual staff appraisals are carried for all staff either by the Practice Manager or the appropriate Line Manager. Ensure that all practice policies are distributed to Line Managers and that all staff read and sign all policies to note that they have understood the policy.

Financial Management

Work closely with the GP partner responsible to ensure effective financial management and control of the practice bank accounts and accounting systems. Work closely with the GP partners in relation to financial management including future financial planning and financial forecasting. Prepare budgets and cash flow forecasts. Liaise with the practice bank relationship manager. Liaise with the practice accountant and book keepers on a timely basis. Ensure that all financial claims are submitted to the ICB, PCN and NHS England where appropriate within the deadlines set. This is to include claims made under any local and/or direct enhanced services and monthly submissions on the CQRS system.

Health and Safety

The management of the surgery site and ensuring that it is safely maintained. Take the lead on health and safety aspects of the practice and report to and support the GP partner responsible for health & safety. Ensure that procedures are in place to ensure that the buildings and property within it is secure at all times. Ensure that procedures are in place to ensure the security of personnel records and filing systems. Ensure that repairs/issues/defects relating to both the buildings and equipment is logged on the practice maintenance list and to liaise with contractors to arrange repairs accordingly. Ensure equipment is serviced and/or calibrated appropriately and that adequate records are maintained. Responsible for arranging legionella risk assessments, producing action plans and designing appropriate record sheets along with carrying out the routine testing and recording as appropriate. Carrying out risk assessments and action plans as appropriate. Ensuring that procedures and policies are in place to support effective infection prevention and control measures, liaising with the infection prevention and control nurses during practice visits/inspections and reviewing the outcome of the audit and completing the follow-up actions. Carrying out monthly building checks. Administering the practice incident reporting policy. Recording of accidents and incidents appropriately and taking appropriate action including reporting as necessary to any outside agencies for example the Health and Safety Executive. Ensure that all staff are aware of and follow health and safety policies.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation

Person Specification

Experience

Essential

Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Strategic thinker and negotiator. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Clinical system user skills. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills. Ability to develop, implement and embed policy and procedure. Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions. Polite and confident. Flexible and cooperative. Excellent interpersonal skills. Motivated and proactive. Ability to use initiative and judgement. Forward thinker with a solutions focused approach. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Confident, assertive and resilient. Ability to drive and deliver change effectively. Flexibility to work outside of core office hours. To be discreet and always maintain confidentiality. Full UK driving licence.

Desirable

Experience of working in primary care Experience of working in a GP practice

Qualifications

Essential

Experience of managing accounting procedures including budget and cash flow forecasting. Experience of managing multidisciplinary teams. Experience of performance management including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of workforce planning, forecasting and development

Desirable

Educated to degree level in healthcare or business. Leadership and/or management qualification

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