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Deputy Practice Manager

2 months ago

Surbiton, United Kingdom Kingston GP Chambers Full time

Job summary

Langely Medical Centre is a friendly, supportive and thriving practice looking for a Deputy Practice Manager to support the Practice Manager in the day to day running of the surgery. The practice serves 8500+ patients from Surbiton Health Centre, a modern purpose built premises, and is a five minute walk from Surbiton train station.

The right candidate will need to demonstrate previous experience and key skills in a supervisory or management role at a NHS GP Practice. Experience using GP software such as EMIS Web, SystemOne or Vision essential, understanding QOF and National/Local Enhanced Services and people management experience required.

Excellent interpersonal skills and the ability to work flexibly when required are essential.

Closing date for applications will be Monday 9th September with a short interview process to follow.

Main duties of the job

The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Deputy Practice Manager is responsible for:

Providing leadership and guidance to all staff, and take direct day to day leadership of the administrative and reception team, ensuring that they adhere to policy and procedure at all time Overseeing the administrative elements of QOF, national and local contracts, liaising with GPs, nursing staff and administrators including PCN staff to reach targets Developing and running searches and audits on the clinical system for the purposes of improving clinical care, capturing clinical and performance data to support the PM with finance reporting. Implementing systems to ensure compliance with CQC regulations and standards Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Assist with recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme Supporting the practice manager Implementing and embedding an effective staff appraisal process which will include staff development plans for all staff (clinical and administrative) whilst maintaining a robust training record

About us

Langley are a friendly, supportive and thriving practice seeking a medical administrator with Primary care experience to cover sick leave.

The practice serves 8500+ patients from Surbiton Health Centre, a modern purpose built premises, and is a five minute walk from Surbiton train station

Job description

Job responsibilities

Thefollowing are the core responsibilities of the Deputy Practice Manager. Theremay be, on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels.

TheDeputy Practice Manager is responsible for:

Providingleadership and guidance to all staff, and take direct day to day leadership ofthe administrative and reception team, ensuringthat they adhere to policy and procedure at all times Overseeingthe administrative elements of QOF, national and local contracts, liaising withGPs, nursing staff and administrators including PCN staff to reach targets Developingand running searches and audits on the clinical system for the purposes ofimproving clinical care, capturing clinical and performance data to support thePM with finance reporting. Implementingsystems to ensure compliance with CQC regulations and standards Reviewingand regularly updating job descriptions and person specifications ensuring allstaff are legally and gainfully employed Assistwith recruitment including pre-employment checks and DBS Evaluating,organising and overseeing the staff induction programme Supportingthe practice manager Implementing andembedding an effective staff appraisal process which will include staff developmentplans for all staff (clinical and administrative) whilst maintaining a robusttraining record Supportingthe leadership team in the resolution ofdisciplinary and grievance issues, maintaining an overview of staff welfare Settingup the appointments diary (EMIS) working with the practice manager and partnersfor template guidance. EnsuringIT security and IG compliance at all times and responding to and resolving alllocal IT issues utilising the available telephone/ online helpdesks Runningsearches such as Ardens in EMIS, to ensure correct coding used by the practiceand alert the practice manager of issues Attend IT courses relating to all database programmesthe practice uses to become a superuser and trainer such as ARDENs and Q Reviewingand update referral templates in EMIS as required / champion and train the teamon any other referral template programme Activelyencouraging and promoting the use of patient online services Updatingand acting as the focal point for the practice website (and if future socialmedia sites required Marketingthe practice appropriately to ensure patient population is stable or increasing Managingcontracts for and highlighting issues with building services , cleaning,gardening, window cleaning etc. Ensuringthe staff implement the practice wide approach to the management of all patientservices matter ManagingDNAs, providing data and planning tools coupled with liaison with referredrepeat offender Deputise for the PM

In additionto the primary responsibilities, the Deputy Practice Manager may be requestedto:

Lead the management of the Patient Participation Group Take minutes for practice meetings Implement the complaints process, ensuring complaints are dealt within a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises,including health and safety aspects and undertake risk assessments andmandatory training as required Monitor and disseminate information on safety alerts and otherpertinent information Support the overall practice clinical governance framework, submittingreports for QOF, enhanced services and other reporting requirements using CQRS/Open Exeter etc. Brief clinicians on performance levels, advising actions to ensurehigh achievement across all QOF areas Maintain the significant event database, providing advice to staff andbriefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeatedoccurrences of significant events Support the practice manager in the reviewing and updating of practicepolicies and procedures Support the practice and management team with continuous improvementand change initiatives

Benefits include

NHS pension NHS discounts Home working after probation available (1 day per week)

Unfortunately we are unable to accept applications from candidates who require sponsorship. Please only apply for this position if you are eligible to work within the UK without the requirement of sponsorship.

Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills Educated to A-level/equivalent or higher with relevant experience Leadership and/or management

Desirable

Educated to A-level/equivalent or higher with relevant experience Leadership and/or management AMSPAR qualification

Experience

Essential

Experience of working with the general public Experience of working in a NHS GP practice

Desirable

Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience using other software systems such as Ardens Searches & Templates, Accurx and Docman Relevant health and safety experience

Skills

Essential

Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment EMIS, SystmOne or Vision user skills Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff

Desirable

Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator Proven problem solving and analytical skills