Secretary/Administrator-Colorectal Nursing Team and STT Team
3 weeks ago
Job summary
We are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
To undertake these duties without direct supervision, working within broad procedural guidelines.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond
Main duties of the job
To provide the first point of reference for the Colorectal Specialist nurses and their team/s.
To support the straight to test team by booking colonoscopy and general admin
To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's/Nurses agreement. To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
To maintain the Nurse's diary, arranging domiciliary visits, booking appointments and organising meetings. If required, deal with medical representatives from drug companies, making appointments and ensuring the Consultant/s receives relevant information.
To receive blood test results, radiology and other investigative reports, presenting all results immediately to the medical team/s attention for their appraisal. Where requested by medical teams, regularly review office procedures to keep patients, relatives and GP's informed of results and progress. Ensure results are filed correctly in patients' notes following any action requested by medical team/s.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), NorthwoodWe have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
Essential
Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience
Desirable
Evidence of continuing development AMSPAR Medical Secretary Diploma
Previous Experience
Essential
Demonstrable secretarial and administrative experience Managing appointments and diaries Handling telephone enquiries
Desirable
NHS experience Patient administration experience Recent medical secretary
Skills
Essential
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing, keyboard and audiotyping skills Ability to work independently and as part of a team Methodical and able to prioritise own workload Ability to adapt to change Ability to work well under pressure Confidentiality and sensitivity of approach Enthusiasm, Initiative and Flexibility Awareness of limitations of experience and role Well-presented application including relevant information for the job
Desirable
Comprehensive understanding of patient needs
Knowledge
Essential
Computer literacy including Word, Excel, Access & Email Internet literacy including research tools and outsourcing Medical terminology
Desirable
Organisational structures Lorenzo CIPTS or database knowledge
Other Requirements
Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day-
Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full timeJob OverviewWe are looking for a Secretary/Administrator for the Colorectal Nursing Team and STT Team who aligns with our mission to deliver exceptional care and service to our patients consistently.The role involves offering efficient personal assistant and administrative support to the Consultant/s and their team/s, demonstrating independence and...
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Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full timeJob overviewWe are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any...
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Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full timeJob overviewWe are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any...
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Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full timeWe are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other...
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Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full timeWe are recruiting for a Secretary/Administrator-Colorectal Nursing Team and STT Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other...
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Stevenage, United Kingdom East and North Herts NHS Trust Full timeJob summary We are recruiting for a Colorectal Clinical Nurse Specialist Palliative Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for a highly motivated Nurse who is committed to delivering excellent patient care and who takes pride in what they do, they will...
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Stevenage, United Kingdom East and North Herts NHS Trust Full timeJob summary We are recruiting for a Colorectal Clinical Nurse Specialist Palliative Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for a highly motivated Nurse who is committed to delivering excellent patient care and who takes pride in what they do, they will...
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Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full timeJob overviewWe are recruiting for a Colorectal Clinical Nurse Specialist Palliative Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.We are looking for a highly motivated Nurse who is committed to delivering excellent patient care and who takes pride in what they do, they will work within...
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Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full timeJob overviewWe are recruiting for a Colorectal Clinical Nurse Specialist Palliative Care who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.We are looking for a highly motivated Nurse who is committed to delivering excellent patient care and who takes pride in what they do, they will work within...
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