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Service Manager

5 months ago

Bradford, United Kingdom Northern Healthcare Full time
Service Manager - Shipley BD18

Job overview:

We are recruiting for an experienced Service Manager for Merchants House, Shipley.

Northern Healthcare provides mental health recovery services across many regions within the UK. Our services consist of supported living and community outreach services which provide our residents and service users with access to 24-hour support from experienced clinical and support staff.

As Service Manager, you will be responsible for the provision of a high-quality service for, residential care and employee engagement, providing strong and effective leadership to the onsite team and for the overall day to day running and strategic direction of the service.

Ideally you will be from a Learning Disability background with prior experience experience of managing multiple sites within a LD / Mental Health environment.

Main duties of the job:

Who we are looking for?

An experienced, strong and compassionate Service Manager to build and lead our new team at our new site at  Shipley. You must have strong and effective leadership skills and a L& D background (Learning & Disabilities) and be committed to the values, passion, and determination to put people first, whilst supporting  people with learning disabilities or mental health illnesses.

You will be providing guidance and act as a role model  whilst providing the effective delivery of the service with a multi-disciplinary team with a positive culture of support care to our service user.  As a Service Manager not every day is the same, and it can be quite challenging at times, but the rewards are truly amazing to see our residents improving with the support we provide

What qualifications or experience are needed for this role?

Previous leadership and management skills working in the social care sector, particularly in mental health and/or learning disability is an essential part of this role.

Ideally but not essential, you will be a qualified Occupational Therapist or Registered Mental Health Nurse with experience in a supported living environment. Must have a L& D background (Learning & Disabilities).

We also welcome applicants who are proven leaders and ideally, have achieved or are working towards their NVQ level 5 in Health and Social Care.

Working for our organisation:

Where you’ll be working:

The role is a full-time position working 37.5 hours per week at our service in Shipley. This role requires a level of flexibility as you will have the option to join the out-of-hours on-call rota, which can include evenings and weekends.

In return, you’ll receive:
  • Salary: Competitive dependent on experience.
  • Option to join the out of hours on-call rota.
  • Generous incentive scheme.
  • Ongoing career development and training.
  • Access to discounted products and services.
  • Flexible working week.
  • Company pension scheme and contribution.
  • Option to join private healthcare cover, including dental, optical, prescriptions and physiotherapy.
  • Employee Assistant Programme- offering holistic solutions, fast-tracked physiotherapy, mental health support and workplace adjustments.
  • Enhanced disclosure barring scheme (DBS) check cost covered.
  • Ongoing employee recognition scheme and employee awards.
  • Refer to a friend scheme.
Detailed job description and main responsibilities:

Your responsibilities as a Service Manager:
  • Ensuring that our service users are at the heart of everything we do.
  • Working positively and collaboratively with other colleagues within the team.
  • Work within and implement our policy and procedure, including confidentiality and safeguarding.
  • Have a sound understanding and experience of CQC requirements and clinical governance and the knowledge and skills to meet their requirements.
  • Develop and maintain good working relationships with all key stakeholders.
  • Commitment to the delivery of high-quality care.
  • Has a demonstrable belief in a values-led approach whilst working with service users.
  • In-depth knowledge and understanding of the complex needs faced by service user.
  • Has excellent organisational and communication skills.
  • Ensure a ‘person-centred’ approach is at the forefront in everything we do.
  • Have a ‘can do’ attitude with a hands approach with dedication and commitment.
  • Responsible for working towards and meeting the service targets and objectives.
DBS Disclosure.

Northern Healthcare follows safer recruitment when recruiting staff for all roles within the company and It is important that all applicants are aware of individual responsibilities when working with vulnerable adults, whilst promoting safeguarding of our service users.

Person specification:

Qualifications, knowledge and experience:

Essential criteria:
  • Meet all essential requirements.
Desirable criteria:
  • Meet any desirable criteria.


About Northern Healthcare:

Northern Healthcare is a specialist independent provider of enhanced supported living services for individuals who require enhanced clinical support due to a mental health diagnosis, learning disability or autism. We support over 150 adults across the UK in all aspects of their daily lives and mental health recovery. Currently our services are based across the North West, Cumbria, Yorkshire and the Midlands.We want to make a lifelong positive impact to the quality of life of the people we support. We work hard with fellow adult mental health and social care professionals to ensure that Northern Healthcare is the right step for anyone coming to our services. We truly believe in treating each person as an individual and that starts with finding the best next step for them.We have developed a unique clinically led, recovery focused support model which provides individuals with dedicated 24-hour support in high quality accommodation. Residents are empowered and supported by our team to manage their own tenancy agreement with an independent housing association.Our experienced support teams, encourage and motivate our residents to take the next steps to reach their unique goals and aspirations.We are privileged to be able to support our residents and we are dedicated to growing our reach across the UK, improving our residents’ quality of life and delivering the highest quality of care.