Service Manager
1 month ago
We are seeking a highly skilled Service Manager to join our team at Office Angels. As a Service Manager, you will be responsible for managing a team of front-line staff, dealing with vulnerable clients, and ensuring that service users are assessed and supported.
Key Responsibilities- Manage a team of 6 front-line staff
- Deal with vulnerable clients and support them into our service
- Ensure that service users are assessed and relevant support plans and risk assessments are drawn up
- Develop and engage external partners to add value to our services
- Conduct regular audits and viewings on properties
- Liaise with DWP and Housing Benefit teams to develop and enhance good working relationships
- Maximise rental income and minimise losses by managing rent accounts, lettings, and referrals
- Work with current and former service users to recover loss of rental income and put in place budgeting plans
- Coordinate staff meetings to ensure clear and effective communication between management and front-line staff
- Manage staff in line with HR policies and procedures, authorising leave and time off in lieu
- Prepare staff rotas and participate in the recruitment and selection of new staff
- Initiate and conduct performance appraisals
- Previous experience in a managerial role
- Happy to have some hands-on involvement in the Warehouse
- IT Literate - Proficient with MS Outlook, Excel, and CRM systems
Office Angels is an Equal Opportunities Employer. We are proud to be supporting a charity based in BD5 who are looking for someone with managerial/team leader experience to join their friendly business supporting with the Supported Tenancies and Re-start Project.
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