Customer Distribution Operative

4 weeks ago


North Yorkshire, United Kingdom Northumbrian Water Full time

About the role

We have an amazing opportunity to join Northumbrian Water and work within our Water Networks team as a Customer Distribution Operative in the Teesside, Teesdale and the North Yorkshire Area. You may know these roles as Ganger, Utilities Operative, or Civils Worker. You’ll be delivering our vision and supplying a clean, clear, and reliable supply of drinking water to customers in our local communities and delivering an unrivalled customer experience to help deliver the success in our business vision to be National Leader within the Water industry, and to providing world class service and our essential-for-life product, Water

We’ll be providing you with the opportunity and support to learn and develop skills which will enable you to carry out work on our water supply network. This role will be varied and could involve the installation, repair, and maintenance of our underground pipework and assets, ensuring clean and tidy sites for our customers.

You’ll be working in a way which provides outstanding service to our customers, communities and protects the local environment, along with taking responsibility for your actions and behaviour while always demonstrating the company values. We’re looking for you to demonstrate flexibility, including active participation in a standby rota and additional initiatives to achieve better performance.

Please note

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

About you

Although, you will be provided with full training, coaching and support, a background within the utility sector would be advantageous, however if you can demonstrate experience in manual tasks e.g. groundworks, excavating, landscaping etc this would be welcomed.

We are looking for you to bring your passion and enthusiasm to make a difference to our customers and the ability to engage and communicate with people, along with being inquisitive, with potential to learn and develop. You’ll also be resilient, and results driven.

We’re looking for you to be inclusive, respectful and considerate, along with being able to challenge in a confident and constructive way and be able to receive feedback positively. You’ll enjoy working outdoors in the fresh air on practical tasks, along with being able to interpret and follow instructions, both written and verbal. 

Here at Northumbrian Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation. We welcome applications from all who are suitably qualified and especially encourage applications from the under-represented sections of our community.

Please note

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

A full valid UK class B driving licence is essential for this role.



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