Customer Service Coordinator

6 days ago

Swadlincote, United Kingdom HAYS Full time
Burton on Trent, Permanent Customer Service Coordinator, Office Based

Your new company 
Working for an engineering organisation located in Burton Upon Trent. This is a full-time, office-based position. 
Your new role 
You will act as the single point of contact for internal and external customers via telephone & email, as well as processing orders and general contract administration support. You will be supporting engineers and ensuring the smooth running of their projects.
Duties to consist of:

  • Develop professional relationships with internal and external customers and provide high levels of customer service at all times
  • Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
  • Arrange the on and off hire of equipment as requested by customers
  • Check availability of equipment from within stockholding and/or supply chain
  • Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
  • Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
  • Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
  • Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
  • Process on hire and sale orders through the Company’s computer system
  • Process off hire instructions through the Company’s computer system
  • Process equipment returns through the Company’s computer system
  • Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
  • Take ownership of and deal with / resolve customer queries in a professional manner
  • Pro-actively promote the company at all times
  • Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
  • General administration, including but not limited to incoming/outgoing post, filing, purchasing, etc.
  • Undertake office Reception duties as and when required
  • Undertake telephone Switchboard duties as and when required 

Full-time, office based position.

What you'll need to succeed 
In order to succeed in this role, it is ideal if you come from a construction/hire/builders merchant and have previous experience working in a customer service/call centre/help-desk setting. You will be competent in the use of MS Office, especially Word and Excel & have a willingness to learn and succeed. 

Further to this, you will be an effective communicator, be able to use critical thinking skills to adapt to situations and be able to anticipate the needs of customers whilst continually seeking to provide the highest quality service.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4572505

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