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Customer Service/aftersales
3 weeks ago
**Customer Service/After Sales Coordinator**
Competitive salary | 12 month FTC | Swadlincote
**The Role**
An exciting opportunity has risen for a Customer Service/After Sales Coordinator to work at our highly established client based in Swadlincote you will be working within the logistics department and reporting to the logistics manager.
The purpose of this position is to coordinate overhaul projects and spare parts orders & repair jobs from sold order to invoicing.
**Working Hours**
Monday
- Thursday 08:00am-16:00pm & Friday - 08:00am-13:00pm
**Specific Responsibilities**
- Coordination of new overhaul projects according to the overhaul process
- Coordinate repairs that are linked to overhaul works
- Be responsible for update Customer Internet Portals, for projects needed
- Coordination of repair jobs according to the repair process
- Plan and update Customer Orders (CO) according to updated deliver schedules for CO acc. to M3 (Maintain Data in M3 that need to be updated)
- Send revised order/revised confirmations to the customer or after-sales person
- Make sure safety stocks for AS, Overhaul, Repair and Spare parts are maintained
- Plan DO materials inwards for spares, repairs & overhauls from other subsidiaries and DO materials outwards to other subsidiaries
- Fix weekly production plan, with hand over to operations, and follow this through on daily basis to check for any anomalies throughout the week, relaying to sales and if delays, reschedule production plan
- Release pick sheets for weekly fixed plan to stores
- Look in future 2-6 weeks forecast, check capacity vs load, and relay any problems foreseen
- Continuously work with improvement and deviations handling
**The Person**
- Planning, inventory management experience
- Previous experience in manufacturing( desirable)
- Team player
- Professional and Positive - 'Can do' attitude
- Fluent in speaking and written English
- Effective communication - written and verbal Internal Vacancy
- Fluent in spoken and written English
- Be able to use computer or It equipment proficiently - Experience using an ERP system
**Benefits**
- Working as part of a passionate and dedicated team
- Free on-site parking
- Long term career progression
- Early finish on Friday's
- 25 days holiday + 8 bank holidays
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