Operational Support Manager

2 weeks ago

Stevenage, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Operational Support Manager - Medical Rostering who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity to lead the medical rostering team.

The Operational Support Manager has responsibility for the day-to-day operational role of the Medical Rostering Team for Unplanned Care and reports directly to the Operational Service Manager. They will lead the medical rostering team (consisting of ED Rota Coordinator and Junior Doctor Rota Coordinator.

The Operational Support Manager will drive the operational performance of the team through the use of key performance indicators and production of weekly and monthly dashboards, NHSI reports, validation and authorisation of invoices.

Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

The Operational Support Manager will need to be up to date with developments in rostering and temporary staffing systems and the political landscape in relation to expectations regarding the use of systems and the deployment of Temporary Staff from NHS Employers and NHS Improvement Levels of Attainment.

The post holder will have a constant drive to ensure that systems are being fully utilised to provide safe and efficient staffing cover across the organisation. This will include providing feedback where system utilisation could be improved within the Trust.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work & deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC)

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications

Essential

Post-Graduate level of education or equivalent experience (experience at a management level) Evidence of continuing professional development Higher level excel/data analysis qualification

Desirable

Prince 2 Training or equivalent

Experience

Essential

Proven experience of the management of staff Experience of using eRostering and temporary staffing systems Experience of producing complex reports from multiple data sources, providing analysis and presenting this to audiences at different levels of the organization

Desirable

Project management experience Experience of working in the NHS

Skills

Essential

IT skills to an advanced level - including Microsoft Office Able to prioritise own work and support others with the prioritisation of theirs Ability to work to tight timescales Ability to produce service development reports and associated documentation The ability to analyse and resolve complex problems and to analyse, interpret and present complex data Excellent written and verbal communication skills

Knowledge

Essential

High Level of eRostering and temporary staffing systems knowledge Understanding of the current agendas impacting on rostering, temporary staffing, and the NHS workforce ie. Levels of attainment, Agency rules

Other Requirements

Essential

Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff Role model our Trust values every day Ability to work flexibly, independently and within a busy team -focused environment Commitment to providing a high-quality service with a customer focused approach Ability to deal confidently and tactfully with people at all levels of the organisation

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